Skip to main content
jennyb72916666
jennyb72916666
Participating Frequently
August 18, 2016
Question

Captivate 9 Crashing when I click the embed code

  • August 18, 2016
  • 5 replies
  • 1265 views

Hi

Can anyone help me with this I am attempting to embed a video using captivate 9 - I have inserted the web object and when I click the embed box the system crashes. I am on a mac and using Os X El Capitan

 

Thanks

    This topic has been closed for replies.

    5 replies

    KariMueller
    KariMueller
    Inspiring
    September 27, 2016

    Was anyone else able to get the patch. I just ran into this issues as well and would be interested in getting the patch if available.

    Thanks

    F
    flyguru
    New Participant
    September 9, 2016

    I have the exact same issue.  Is there a patch that we can use.   I can not add any videos as soon as I click embed it crashes.

    jennyb72916666
    jennyb72916666Author
    Participating Frequently
    September 9, 2016

    I received a patch to try from Adobe and it seems to have fixed the problem, I assumed it would be available as part of an up grade.

    Jenny Butler

    F
    flyguru
    New Participant
    September 9, 2016

    Can you send me the patch?

    D
    Damienbkx__AEL-ACI_
    Inspiring
    August 19, 2016

    I have had the very same issue and have reported it as a bug to the Captivate team. 

    I got an answer that they could reproduce this behaviour and that they are now working on a fix. 

    I don't have any timeframe to the availability of this fix though. I guess the best thing to do is to keep watching the availability of any update for Captivate (using the Help -> Update menu item).

    I hope it helps...

    J
    jacob.hayslett
    Participating Frequently
    August 18, 2016

    I am encountering the same exact issue, I have the latest version of Captivate 9.0.2.241 and I am working on Mac OS X Yosemite 10.10.5.

    I actually reinstalled Captivate, based on a recomendation by the support team, two days ago due to another issue that could not be diagnosed. Now I am having this issue.

    Sankaram
    Adobe Employee
    Sankaram
    Adobe Employee
    August 18, 2016

    Hi Jenny Butler,

        Thanks for reporting the issue. We will soon release a fix for this.

    Thanks,

    Sankaram.

      jennyb72916666
      jennyb72916666Author
      Participating Frequently
      August 19, 2016

      Thank you for that....any idea how soon?

      J
      jacob.hayslett
      Participating Frequently
      August 19, 2016

      So I tested Captivate 9 9.0.2.241 on my MacBook Pro and it has El Capitan 10.11.5 installed on it with the exact results. So this is obviously not a fluke, obviously a bug.

      Jenny, do you have the same version of Captivate?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices