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Hannah Quinton
Known Participant
October 19, 2015
Answered

Captivate 9: Effect problems in review mode

  • October 19, 2015
  • 1 reply
  • 1767 views

Hi,

I am using Captivate 9 and creating some animations using the out-of-the-box effects from Captivate itself. However, whenever I go to preview the module (for example "Next 5 slides") each time my effects look different or simply don't show at all. I then when to publish this module to see if it affects the output, and the same thing was happening.

The only preview mode that seems to be working (90% of the time) was preview in "HTML5 in browser"? Any ideas why the previews are all showing different things? The effects should all work in HTML5 and SWF.

Thanks!

    This topic has been closed for replies.
    Correct answer mohanadas

    I actually think I am having the same problem as this: https://forums.adobe.com/thread/1949543?q=captivate%209%20motion

    I did take out the transitions.... and there is no pause on my project!


    Hello Hannah,

    Can you please try using the Captivate 9 Hotfix?

    Please refer: https://helpx.adobe.com/captivate/kb/hot-fix-captivate-9.html

    Thanks,

    Mohana Das

    Adobe Captivate Engineering Team

    1 reply

    Lilybiri
    Lilybiri
    Brainiac
    October 19, 2015

    Which effects did you use, can you give more detals? Is this a blank or a responsive project? Did you try the Live preview (Play slide, using the control panel on the Timeline or just the space bar to start)?

    Best Preview is always 'in Browser' or 'HTML5 in Browser'.

    Try to avoid applying transitions to the objects with effects.

    Did you install the hotfix, the present version is 9.0.0.223?

    H
    Hannah QuintonAuthor
    Known Participant
    October 19, 2015

    Hi Lilybiri,

    Thank you for responding to me. Firstly, yes I am using Captivate version 9.0.0.223.


    Also, the project is blank, the previews that are not working are "Play slide", "Project" "From this slide", "Next five slides" and "In Browser"...

    "HTML5 in browser" sometimes works. Strangely, the space bar start does also work.


    When you say a transition and effect, does this mean an "entrance" and "exit" effect combined with a "basic" or "emphasis" effect?


    Thanks!


    Lilybiri
    Lilybiri
    Brainiac
    October 21, 2015

    Hello Hannah,

    Can you please try using the Captivate 9 Hotfix?

    Please refer: https://helpx.adobe.com/captivate/kb/hot-fix-captivate-9.html

    Thanks,

    Mohana Das

    Adobe Captivate Engineering Team


    @Mohanadas That was my first question, Mohana, and the OP confirmed that she installed the hotfix.

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