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Known Participant
April 25, 2017
Question

Captivate 9 not displaying what's in the bottom of the capture frame

  • April 25, 2017
  • 2 replies
  • 343 views

I'm in the middle of building Captivate 9 software sim eLearning modules, capturing software screens at 1280 x 720. Suddenly, the bottom 20-some pixels of the capture are not displaying. There's a white bar there instead. Here's an image of the lower left corner of a captured screen.

I can't figure out why this is happening. I haven't changed any settings, and there's no playbar. I double-checked my capture settings, and there's nothing different there.

Right before this started, I had done a few captures in which I moved the capture frame up about 20-some pixels so I could capture a little higher up on the software screen. I stopped and repositioned the capture frame to where it had been before. I can see everything I want in the capture frame, but the captured screens have that white area across the bottom.

I closed everything down and rebooted, and the problem is still there.

Does anyone have any idea what might be going on, and what I can do to fix it?

-Stuart

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    2 replies

    EilmerAuthor
    Known Participant
    April 27, 2017

    I worked with Adobe support, and the problem appears to be solved. They determined that the problem came from Captivate and the software I was capturing being open on two different monitors that didn't have the same resolution. I've done that a lot and never had a problem before, but putting them on the same monitor solved the problem.

    RodWard
    Community Expert
    Community Expert
    April 25, 2017

    Is this screencapture showing the issue in Edit mode or at runtime after publishing?

    EilmerAuthor
    Known Participant
    April 25, 2017

    Both.