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Question

Captivate audio does not automatically play in Chrome Browser

Forum|Forum|7 years ago
May 8, 2018
4 replies
2810 views

With the latest update to the Chrome Browser (Version 66.0.3359.139 (Official Build) (64-bit) Captivate STOPPED playing audio automatically in a lesson. You MUST hit refresh (Ctrl-F5) of the browser window and THEN the audio plays. I've heard that video will no longer play in Captivate lessons automatically when played back in Chrome. Is there a fix? Is Adobe going to come out with a patch or workaround? My client (Arby's) brought this to our attention. They have upgraded to Chrome and now the hundreds of courses we have developed in Captivate for them do not have audio unless you refresh your browser! They are getting ready to jump ship and go to Storyline! I am using Captivate 2017 and publishing as HTML5 only - no SWFs.

This topic has been closed for replies.

C

Contentbee

Inspiring

As the dismissed autoplay of video and audio is a chrome problem, how about a browser check on the first slide? Me and most of our customer don't like the idea of a button to start the captivate project, because of the many clicks the user had done before - dependening on the LMS.

So my idea is a check, somewhat like "if chrome, then proceed, else got to slide 2" No clue how to do this ... maybe someone could help me out?

Thanks!

Lilybiri

Brainiac

Do you really believe that the other browsers will not 'follow'?

Lilybiri

Brainiac

Which "follow" do you mean? Browsers following the Chrome policy with no autoplay? Or following the script and skip to slide 2?

Other browsers following Chrome. AutoPlay is very intrusive in websites, I understand that decision completely. That it also causes problems for deployed eLearning was underestimated perhaps. But I never had Autoplay turned on even in the past for Captivate published output on my blog. Why make such a problem of having the learner click a button. I asked several feature request to make it easier to have a nice poster image, a custom play button etc. You cannot stop changes like this, think about the death of Flash Player for all browsers, which is much more intrusive. I am very worried because suspect many companies do not realize the consequences.

Sorry, but I try to cope with important problems like the switch from SWF to HTML5. Not with that Autoplay problem.

M

MidNite_MediaAuthor

Known Participant

I noted that the web gaming industry is also complaining about this autoplay blocker in the new Chrome update. Google Chrome's autoplay blocker has an unintended victim -- web games | GamesBeat

Lilybiri

Brainiac

The decision of Chorme to ban all AutoPlay has caused a lot of noise, on this forums. Personally I always took out AutoPlay whenever I embedded a CP published course in my blog, even when only SWF was available, because I really dislike websites where audio/video starts playing automatically. But I totally understand that the situation for eLearning courses is different and causing problems, because the Chrome ban doesn't worry about the difference between a ormal website and eLearning running in a browser.

Since I publish only to HTML since a year, and made the publsihed tutorials available for all devices (using mostly rescalable HTML) where AutoPlay already was turned off for a lot of mobile devices, I did use a workflow to get rid of that awful White screen and the standard black Play button. Users asked about that workflow and several weeks ago I posted a step-by-step explanation:

To replace the used black button icon by an empty graphic
To design a poster image with a replacement Play icon
To take out the automatic dimming of the poster image (thanks to a CP-friend, expert in CSS).

You can have a look at:

Poster Image - AutoPlay - Captivate blog

I would love to see the workflow made easier by the Adobe team, have logged several feature requests for this and previous versions. I will start a discussion about that to get help for other users for those requests.

Paul Wilson CTDP

Community Expert

I just checked a course that I did a few years ago for the Toronto International Airport and sure enough, the first slide has no audio. Once you progress to the next slide it seems to be okay. If could be that these older courses are set up to autoplay and Chrome doesn't like that. The reason media doesn't autoplay without some kind of click from the user is all the annoying audio and video ads on the internet. Unfortunately, this means you may have to republish these courses with the play button turned on. Check out my video about how to make this a little nicer...

https://www.youtube.com/watch?v=-7_bUNGvMh0

Paul Wilson, CTDP

jenifferb66859674

New Participant

Thanks Paul, this helped and I just created a button on the first slide like you suggested. I didn't change the Captivate default button ...I just used a Transparent Button like I do for all of my slide advances and placed it on something that went with my theme with the caption, "click here to begin course.". Thanks for doing the Youtube video!

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