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johnl73240811
Participating Frequently
May 29, 2018
Question

Captivate Crashing and Content is not showing when published

  • May 29, 2018
  • 1 reply
  • 850 views

Hi,

I am encountering a problem both in Captivate 8 and 9.

First, when copying or duplicating a slide, some of the content is missing especially buttons, widgets, etc.

Second, when trying to view the course whether as a published one or inline view (view from this slide, view next slide, etc.) content of the slide is also not showing.

I already tried to uninstall/reinstall the application but the issue continues to exist.

John

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    May 29, 2018

    Are you on the most recent versions of 8 and 9? For 9 that is 9.0.2.437, for 8 not totally sure but is 8.0.3.

    Which OS do you use? CP8 was not compatible with Win10. Do you Run as Admininstrator? Do you clear the cache regularly? Did you try leaning preferences (has to be done when reinstalling as well)?

    Are you talking about content on the slide or inherited from master slides? Do you have items timed for the rest of the project, because they'll show up on slides but will not be dupicated necessarily with the slide. The Preview 'From this Slide' will also cause issues with objects timed for the rest of the project.

    Do you publixh to SWF or to HTML?

    J
    johnl73240811Author
    Participating Frequently
    May 29, 2018

    Below is the image grab that I am referring to.

    I just updated the version of both 9 and 8.

    I am using Win 10 and Yes, I am running the application as administrator. I already did clearing the cache but the issue still prevails.

    I am talking about the content of the slides. Once I view it both as published and as regular inline view contents disappear. Also, once I copied or duplicate the slides, buttons used also disappears.

    When publishing, I usually published a course both as SWF and HTML5.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 30, 2018

    Below is the image. Time doesn't have any pause.


    The screenshot doesn't show the objects inside those three groups near the top.

    If the button you can't see is the one on about the fourth layer from the bottom, have you tried moving it up to the top of the layer stack?  Perhaps it is hidden underneath other objects.

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