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wmcdon
wmcdon
Participant
January 20, 2023
Question

Captivate published playback inconsistent on Safari and Chrome

  • January 20, 2023
  • 2 replies
  • 231 views

Has anyone else encountered an issue where the published HTML files work fine in Chrome, but problematic in Safari. The animations are not smooth in Safari and audio files are not playing. I am not seeing the same issues when using Chrome. There also seems to be loading issues and the file becomes frozen in Safari.

    This topic has been closed for replies.

    2 replies

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    January 21, 2023

    Google Chrome and MS Edge are now virtually identical browsers built on the same underlying code platform.  So, it has become very unusual to experience any differences between them when it comes to HTML5 playback. 

     

    If users are reporting different behaviour between their Chrome browser and their Edge browser, but both are up to date, the usual reason is that preferences on one of the browsers has been configured differently at the user end.

     

    Apple Safari is a whole different animal and any web developer will tell you that the fact your HTML5 media content works fine in Chrome or Edge is no guarantee that Safari will do the same.

    Lilybiri
    Lilybiri
    Legend
    January 20, 2023

    Safari has been mentioned quite a number of times in this forum for issues with Captivate's output. I never recommend its use for that reason. I just mention this since I watch  this forum daily since over a decade. Apple has built in lot of limitations especially concerning audio clips.

    wmcdon
    wmcdonAuthor
    Participant
    January 20, 2023

    Thanks for the response. I saw a few posts that were older and didn't know if this was still the case.

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