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Code Expiring and Trial mode in Adobe Captivate

New Here ,
Aug 08, 2022 Aug 08, 2022

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Dear Sirs,

 

My license number has inexplicably expired, even though when I received the code, I was told it would expire in December. I received a new number from Adobe but I can't find where to enter the new code. I have already signed out, than back again but i couldn't do it.

I need your help because I'm in the middle of preparing a presentation and Captivate's still in Trial mode.

Thank you very much

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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You no longer need to enter serial numbers if you are on a subscription. Merely signing in with the Adobe ID associated with your Captivate license should be enough. You can email Adobe at CaptivateHelp@adobe.com for assistance.

Paul Wilson, CTDP

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Thank you so much Wilson. I'll check if anything happens!

 

Best Regards

 

Claudir

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