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Kurrykid-jzpfVq
Inspiring
July 14, 2012
Question

Cp6 Crashes When Generating Audio for Text-to-Speech

  • July 14, 2012
  • 3 replies
  • 2449 views

There seems to be a problem when generating audio for text-to-speech. I think I have narrowed it down to if the text has an apostrophe in it, Cp will crash. It is inconsistent behavior but it seems like the first generation of the file can't have the apostrophe. Once created, I can go back in and put in the apostrophe and it usually won't crash.

It seems like I remember this problem from years ago when using Authorware and MS Agents...I wonder if the problem still exists in the engine that generates the file.

Has anyone else seen this issue?

Thanks.

    This topic has been closed for replies.

    3 replies

    M
    milostollbooth
    New Participant
    September 12, 2013

    I can confirm this persistent issue in CP6 for Mac OS 10.7.5 and that the workaround proposed by MMeite successfully avoids the crash.

    U
    UserSense4
    New Participant
    October 22, 2013

    We also have this problem in CP7 - first in a file in which we tried out several voices - suddently the file started to crash. Then, we tried just about everything:

    - making the file shorter/smaller

    - using only 1 voice

    - tried on different pcs

    - removed apostrofhes (the text was copied in using Notepad)

    - tried to record an entirely new file from CP7 and adding text-to-speech

    Nothing works - as soon as we try to generate text-to-speech the file crashes - often we also get a "fatal error" message.

    We would appreciate any help here as we have many project with text-to-speech coming up?

    A
    avary_s
    Inspiring
    October 22, 2013

    The work around we use is stripping ALL symbols (except periods) out of the

    text. So hyphens, brackets, commas, etc. Then we copy the text into

    TextEdit and go to Format > Make plain text. Only then do we copy into CP

    and generate the audio. It's EXTREMELY annoying and time consuming but it's

    the only solution I've found that works. I never had this issue with CP 5.5

    so I don't know why it's still an issue in CP 6 and 7!

    Good Luck.

    A
    avary_s
    Inspiring
    February 27, 2013

    Hi There, I am experiencing the same issue Running Moutain Lion. Except that it happens EVERY time I generte audio. Very frustrating. Was this issue ever resolved? Thanks!

    A
    Anonymous
    February 27, 2013

    What build of Cp 6 are you running? I believe that issue was a matter of punctuation as we were able to replicate that several times on different machines running the same OSX. If I remember well, it happened when we copied scripts either from a Cp 5.5 project or from another application. Here is what I would suggest: Run a quick test on the slide that causes the crash - Delete the entire script and type that in manually (DO NOT COPY AND PASTE) and run the VO again to see what happens. If the crash persists, remove any apostrophe you may have in your script and enter the script again manually. Hope that helps.

    nsukumar
    Adobe Employee
    nsukumar
    Adobe Employee
    July 16, 2012

    Hi Kurrykid,

    I tried replicating the scenario and for me the text to speech conversion worked fine without any issues. Is it possible for you to share a sample project and crash logs with us so that we can investigate the issue at our end. Please send it to nsukumar@adobe.com

    To obtain the crash log, please do the following

    1. Launch Captivate as an administrator
    2. Reproduce the crash, Click ' Ok' to the 'Error' Message
    3. Go to the Captivate installation location, share the latest '*.dmp', '*. dmp.Txt' files (Log files)

    It will be helpful if you can provide the following additional information along with the logs

    1. The crash is happening on a MAC/Win machine?
    2. What is your Captivate 6 Version (i.e. English 32 bit or English 64 bit or some other localized version)?
    3. Is it happening consistently for all speech agents or its happening specific to a specific agent?

    Thanks,

    Nimmy Sukumaran.

    A
    Anonymous
    August 14, 2012

    We are encountering the same problem, as described by Kurrykid. We are running Cp 6 on Mac OSX Mountain Lion. When the script contains an apostrophe (') the agent stops right before the apostrophe. This issue happens consistently for all agents. We reinstalled the voices, but the issue is persistent. We did not have that problem while running Cp 5.5 on the same machine.

    nsukumar
    Adobe Employee
    nsukumar
    Adobe Employee
    August 16, 2012

    Hi,

    I tried replicating your scenario, and the Text to speech conversion (with apostrophe) worked fine on a mountain lion machine without any issues. Is it happening on a blank new project or on the reopened project? Are you getting any error/warning messages when its stops the speech Generation? Is it possible for you to share a sample project with us so that we can investigate the issue at our end? Please send it to nsukumar@adobe.com.

    Thanks,

    NimmySukumaran.

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