Skip to main content
P
petern33480613
Inspiring
February 26, 2018
Answered

CP9 - Standalone licence - I.T. deleted my Captivate.

  • February 26, 2018
  • 1 reply
  • 438 views

Hello,

I was on annual leave last week, and I.T. have done some work on my PC and in the process they deleted my Captivate 9.

Unfortunately they did not know that I needed to have Signed Out of my account.

Where is the first port of call to try and rectify this situation?

Cheers

Peter

    This topic has been closed for replies.
    Correct answer Lilybiri

    Just wait a little more....you will be contacted and helped.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    February 26, 2018

    Did you already install it on two systems? If not, that could help you temporarily. I will try to have someone from the staff contact you.

    P
    petern33480613Author
    Inspiring
    February 26, 2018

    Lilybiri,

    Yes, it is already installed on a laptop as well.

    Thank you for the offer of help.

    I have been clicking through through a mass of Adobe 'self help' web pages that just take me on a tour of a labyrinth of information that is of no help at all.

    Peter

    Lilybiri
    LilybiriCorrect answer
    Legend
    February 26, 2018

    Just wait a little more....you will be contacted and helped.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices