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Distributed Videos Delayed When Loading in LMS But Show First Screen

Community Beginner ,
Jun 06, 2023 Jun 06, 2023

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Sorry for the lengthy post! I have six projects where the requestor has 60-90 minute videos where they wanted Closed Captioning inserted  (and did not want to use YouTube) and wanted overlay Knowledge Check questions interspersed throughout the videos. I was able to accomplish all of this (by inserting the videos as Slide Videos and distributing them across the slides.)  However, we are having an issue in the LMS (Cornerstone) with people resuming where they left off.  What is happening is they stop and/or exit the module and the LMS. When they log back into the LMS and resume, they are often (but not always) presented with a screen shot of the first video image for the first slide. The issue appears to be a delayed loading issue because if you wait 1-2 minutes, it will bring you back to where you left off.  In addition, I added a screen count at the bottom of the screen so it will for example say Screen 23 of 45 but will display the image for the first slide/screen. The user does not realize that the module is still loading when they resume and think it has gone back to the beginning. I tried changing various settings in Captivate including setting a Preloader image and setting the Preload to 100% but it has not solved the issue. I thought Captivate would show a Loading message if the module had not completely loaded but even when that option is set, the message appears momentarily but disappears even though the video has not seemed to load completely as noted above. The size parameters are within our LMS limits as well and we have no LMS settings which relate to this issue. In retrospect, I probably should have divided the video up but since it was within the LMS size parameters and seemed to work OK in testing, I thought I was OK. I don't think there is an easy way for me to divide the video up without recaptioning everything since Captivate seems inflexible with importing/exporting caption files between videos and/or editing videos within Captivate. Any ideas would be very much welcomed as there must be something I am missing.  Thank you!

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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The problem is clearly due to the fact that each video needs to be loaded On Enter for a slide, since you don't want to use YT or video to stream the video clips. I am not sure, but from the description it looks like even the first slide is a video slide? Is that correct? In all trainings I always recommend to avoid a heavy slide as first slide in a course. Too much needs to be loaded when a tutorial is accessed. Use a simple title or welcome slide to start with, preferable without any audio because audio clips also need to be loaded On Enter for the slide where they reside.

Maybe another tip: did you distribute the video over slides, or did you create individual video clips for each slide? The second scenario could also be better.

 

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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Thanks for taking the time to respond.  The videos are indeed distributed across the slides and the first slide is one of the distributed video slides.  I will experiment with your suggestion of adding an Intro slide that is not one of the video slides to see if that helps.  I think I tried that and it still showed the first screen and did not return to where they left off.  However, perhaps I can experiment with a slide at the beginning that has a message that says "Module Loading" or something similar since the Captivate Loading message does not seem to work in this instance.  Thanks again for the suggestion.

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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Forgot to tell that the Preloader in the Preferences only works for SWF output...sorry.

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