Participating Frequently

Question

Edited Powerpoint Slides won't save in Captivate 9

Forum|Forum|9 years ago
June 21, 2016
6 replies
3163 views

I've just started using a new Notebook PC. I'm using Captive 9 with PowerPoint 2016 with a Windows 10 Home operating system. Updates for all installed. When editing a slide in an embedded file, PowerPoint opens as before and I can edit the slide. But when I select save I get the message 'Failed to save the updated Microsoft PowerPoint presentation'. Any suggestions?

This topic has been closed for replies.

H

hgarcia384

New Participant

I am also having this issue. Was there ever a resolution?

WizardGeoff

New Participant

Having the exact same problems as everyone else here. Sooooo FRUSTRATING!

WizardGeoff

New Participant

I've tried the update the PowerPoint, close it and then relink in the CAP library , but it does this:

and it never does update. It freezes at 10% everytime.

Zhuoran_Huang__Ph_D_

Participating Frequently

I can update the linked PowerPoint file as a whole by clicking the red dot to synchronize the file but it takes a while to do compared to updating the content slide by slide. You've just have to be patient. Now the problem is I CAN'T update individual slides through the round-trip editing once I've updated my MS Office PowerPoint to 2016 version. Any helps would be appreciated!

P

procompsvc

Inspiring

Well seems like Rod and Adobe have no clue! I have the same issue Captivate 9 and Powerpoint 16. There is an obvious problem with captivate and I hope someone will fix it. They sell a product, say it will work with Powerpoint and they are wrong! I await a fix or atleast a snarky response.

Jefferbob12055564

Inspiring

Confirming that even after today's update to 9.0.2.437, the round-tripping error with PowerPoint 2016 still persists, although the error messages are now different:

Zhuoran_Huang__Ph_D_

Participating Frequently

Have you contacted Adobe Captivate 9 technical support team for this round-trip editing error with the latest MS Office 2016 PowerPoint application? This error has also impacted me since I have most of my contents stored in PowerPoint files for my clients. I hope Adobe can send out a fix patch for Adobe Captivate 9 soon.

Looking forward to hearing from Adobe Captivate Technical Support Team soon!

Dr. Z.

vincenzo76

New Participant

Feeling the same pain and concur with all the "fix attempts" to no avail. I re-installed and updated Cap9 a few times (just an hour ago!) and still same issue. Not being a PC geek, feel very frustrated as I've a large body of instructional design work in various powerpoint file versions that now seem in limbo.

On probably a related note, also having failure in round tripping (e.g., exporting captions to MS Word). After the File>Export>Project Captions and Closed Captions is selected and the Save button clicked, the save box just hangs there at 4% completed in freeze state, which causes me to have to cancel out with nothing accomplished.

Any other insights/remedies much appreciated!

Captiv8r

Brainiac

Hi there

For the word bit, I might suggest trying to open word separately before attempting any export. Then try clicking File > Options > Trust Center > Trust Center Settings and enabling all macros. You don't have to leave it that way, but it's something I would certainly try and see if that allows the word bit to work.

Cheers... Rick

Lilybiri

Brainiac

I didn't try to answer your question, suppose it is (again) incompatibility between versions. Captivate updates are not automatically delivered which is a pity because they often solve bugs.

Jefferbob12055564

Inspiring

That's OK - thanks for the reminder about the update. I did a check for updates immediately after the install - that's what I meant about being surprised that it wasn't caught.

I've reported the PPT 2016 issue as a bug.

Lilybiri

Brainiac

Are you sure about 'embedded'? To keep the roundtripping it should be 'linked', not 'embedded'.