Participating Frequently

Question

Edited Powerpoint Slides won't save in Captivate 9

Forum|Forum|9 years ago
June 21, 2016
6 replies
3163 views

I've just started using a new Notebook PC. I'm using Captive 9 with PowerPoint 2016 with a Windows 10 Home operating system. Updates for all installed. When editing a slide in an embedded file, PowerPoint opens as before and I can edit the slide. But when I select save I get the message 'Failed to save the updated Microsoft PowerPoint presentation'. Any suggestions?

This topic has been closed for replies.

H

hgarcia384

Participant

I am also having this issue. Was there ever a resolution?

WizardGeoff

Participant

Having the exact same problems as everyone else here. Sooooo FRUSTRATING!

WizardGeoff

Participant

I've tried the update the PowerPoint, close it and then relink in the CAP library , but it does this:

and it never does update. It freezes at 10% everytime.

Zhuoran_Huang__Ph_D_

Participating Frequently

I can update the linked PowerPoint file as a whole by clicking the red dot to synchronize the file but it takes a while to do compared to updating the content slide by slide. You've just have to be patient. Now the problem is I CAN'T update individual slides through the round-trip editing once I've updated my MS Office PowerPoint to 2016 version. Any helps would be appreciated!

P

procompsvc

Inspiring

Well seems like Rod and Adobe have no clue! I have the same issue Captivate 9 and Powerpoint 16. There is an obvious problem with captivate and I hope someone will fix it. They sell a product, say it will work with Powerpoint and they are wrong! I await a fix or atleast a snarky response.

Jefferbob12055564

Inspiring

Confirming that even after today's update to 9.0.2.437, the round-tripping error with PowerPoint 2016 still persists, although the error messages are now different:

Zhuoran_Huang__Ph_D_

Participating Frequently

Have you contacted Adobe Captivate 9 technical support team for this round-trip editing error with the latest MS Office 2016 PowerPoint application? This error has also impacted me since I have most of my contents stored in PowerPoint files for my clients. I hope Adobe can send out a fix patch for Adobe Captivate 9 soon.

Looking forward to hearing from Adobe Captivate Technical Support Team soon!

Dr. Z.

vincenzo76

Participant

Feeling the same pain and concur with all the "fix attempts" to no avail. I re-installed and updated Cap9 a few times (just an hour ago!) and still same issue. Not being a PC geek, feel very frustrated as I've a large body of instructional design work in various powerpoint file versions that now seem in limbo.

On probably a related note, also having failure in round tripping (e.g., exporting captions to MS Word). After the File>Export>Project Captions and Closed Captions is selected and the Save button clicked, the save box just hangs there at 4% completed in freeze state, which causes me to have to cancel out with nothing accomplished.

Any other insights/remedies much appreciated!

Captiv8r

Legend

Hi there

For the word bit, I might suggest trying to open word separately before attempting any export. Then try clicking File > Options > Trust Center > Trust Center Settings and enabling all macros. You don't have to leave it that way, but it's something I would certainly try and see if that allows the word bit to work.

Cheers... Rick

Lilybiri

Legend

I didn't try to answer your question, suppose it is (again) incompatibility between versions. Captivate updates are not automatically delivered which is a pity because they often solve bugs.

Jefferbob12055564

Inspiring

That's OK - thanks for the reminder about the update. I did a check for updates immediately after the install - that's what I meant about being surprised that it wasn't caught.

I've reported the PPT 2016 issue as a bug.

Lilybiri

Legend

Are you sure about 'embedded'? To keep the roundtripping it should be 'linked', not 'embedded'.