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J
JcoCaptivate
New Participant
April 7, 2016
Question

EXE Ouput hangs and show Close Program message after minutes

  • April 7, 2016
  • 2 replies
  • 437 views

Hi

I've Started Using Captivate about 6 month.

but I have a big problem in Software Simulations that is after Seconds Or Sometimes minutes, my projact

Output(EXE or SWF both of them)Hangs and Shows Close Program Message.I have Checked the Actions,

ALL OF THEM.the Problem is not Only in Assesments Projects. My Projects Still Hangs Even in the

Demos. I've Tested it on Other Systems but in All of them I can see the problem

I use captivate 9 and I love the Software But this problem Really Bugs me!

PLEASE HELP!!!!!

I Appreciate Your Help!

This topic has been closed for replies.

2 replies

J
JcoCaptivateAuthor
New Participant
April 9, 2016

Thanks to every body for Help

I have Windows 8.1 Professional and my adobe flash version is 21,0,0,213.but for being sure I've Reinstalled it and now testing. the Problem Became Less but still when

the Project is on Pause this Not Responding Message will come. the message is saying the Problem is Caused by Flash Player But I Have no Idea to Solve it!

RodWard
RodWard
Community Expert
April 9, 2016

What does it say when you View Problem Details in this dialog?

J
JcoCaptivateAuthor
New Participant
April 10, 2016

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: installation.exe

  Application Version: 1.0.0.1

  Application Timestamp: 4f34c412

  Hang Signature: 636a

  Hang Type: 134218243

  OS Version: 6.3.9600.2.0.0.256.48

  Locale ID: 1065

  Additional Hang Signature 1: 636a3f3f9c5cb83e6147cc4db1c7827f

  Additional Hang Signature 2: e522

  Additional Hang Signature 3: e52281be5e1e4481ad1367faaec12eb0

  Additional Hang Signature 4: 636a

  Additional Hang Signature 5: 636a3f3f9c5cb83e6147cc4db1c7827f

  Additional Hang Signature 6: e522

  Additional Hang Signature 7: e52281be5e1e4481ad1367faaec12eb0

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Lilybiri
Lilybiri
Brainiac
April 7, 2016

Which version? Are you talking about a published CP project? Did it preview well in Browser or HTML in Browser before you published? How did you test the published file: was it locally or deployed on a webserver or LMS? If you tested locally, was the location added as Flash trusted location? Both exe and of course SWF need to be run from such a 'trusted location' if you run it locally. As for the SWF output: did you launch it from the companion htm file? Do not launch the SWF directly, it needs to be launched from the HTM file which will call the JS and CSS file and start the SWF.

J
JcoCaptivateAuthor
New Participant
April 8, 2016

Thanks @Lilybiri

1- I use Captivate 9

I publish Project in "EXE" Output On Local Drive.(There are no Servers).I am Sure the Problem can't be from Flash Trusted Location Because I tested Other EXE projects From other People and Only my Projects had this problem.

SWF projects have the same problems but I don't use SWF so this not so import for me at least for now.

the EXEs are in the HIGHEST priority!

RodWard
RodWard
Community Expert
April 8, 2016

Sounds like you may have an issue with your Flash Player.  What version of Flash Player is installed on your system?  What versions of the Flash Player plugin are installed in your browsers?  (Each may be different.)

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