Export to PDF when publishing, PDF opens to blank page.

[jonathanp9139783]

Hey group. So I'm wanting to publish out to interactive PDF, hence the export to PDF option in the first screenshot below. When I publish, my PDF opens to a blank page with a message about installing the required version of Flash (second screenshot). I've quadruple checked that Flash is installed and up to date, restarted multiple times, and nothing is working. I sent the PDF to a coworker, and they could open the PDF in Reader DC with no issues. Doesn't matter what I open it in, browsers or Reader DC, just a blank screen. Anyone ever had this issue?

[jonathanp9139783]

Another thing I tried as well was publishing just to SWF as opposed to that and HTML5. Still having the same issue.

[Lilybiri · Accepted solution]

It looks like a Flash player issue. Interactive pdf is Flash-based. Adobe Reader has not embedded the Flash plugin anymore since a while, you need to install it.

Same for a lot of browsers: you have to enable the Flash Player plugin to be able to watch the SWF output. Moreover, the location of the published files has to be added as Flash trusted location if you want to watch locally.

[jonathanp9139783]

Thanks for the response. I'm able to view the PDF and all the content through Adobe Reader DC now, but I still can't view the content in any of my browsers even though I've gone through the steps to enable Flash Player in them. Any additional advice on that?

[Lilybiri]

Atre you testing locally? If yes, you have to add the location to Flash trusted sites. Alternative: upload to a webserver and test that way.