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kristz40124480
Participating Frequently
January 14, 2022
Question

Extra characters in closed captions in exported XML

  • January 14, 2022
  • 1 reply
  • 505 views

Hi,

 

When using Captivate 2019 to create and localize videos, I have encountered an issue, which was never encountered in previous Captivate versions. This is quite frustrating. Does anyone know why this happens and how to fix it?

The steps to reproduce this issue are:

1. Create a new Captivate 2019 project.
2. Add 2 new slides with only Closed captions and audios added to each of slide.
3. File -> Export -> To XML.
There are extra characters in the closed captions (the orgrage characters), such as:
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 Arial;}} \viewkind4\uc1\pard\fs16 Click Download Adobe Captivate below to begin downloading Adobe Captivate.\par }
4. If translated the xml back to Captivate, the closed captions will:
a. contains these extra characters,
b. some translated characters as garbled.

 

    This topic has been closed for replies.

    1 reply

    RodWard
    RodWard
    Adobe Expert
    January 14, 2022

    Those characters appear to be formatting code, usually associated with Microsoft Word.

     

    When adding Closed Captioning text to your project, did you by any chance perhaps cut and paste directly from a Word document rather than first stripping out formatting by pasting to a Notepad or similar plain text editor?

      K
      kristz40124480Author
      Participating Frequently
      January 14, 2022

      Thanks for the answer.

       

      I retried in a new blank project, with one closed caption entered by manually typing, and one closed caption entered by pasting from Notepad. Unfortunately, the issue persists... 

      K
      kristz40124480Author
      Participating Frequently
      January 21, 2022

      I don't believe it would be any more or less likely due to the size of the project.  If you are seeing this issue in a project with just one or two slides then the issue is not the number of slides. 

       

      Since I can export XML and reimport the same (edited) XML file again without seeing this issue, my gut feeling now is that there may be something radically wrong with your Captivate installation.   I would suggest you do a complete uninstall and reinstall, making sure to delete all Preferences when given the option during the uninstall process.

       

      We currently have many people unable to use the app at all because this version is now no longer compatible with the computer operating system, and Adobe hasn't yet addressed all of those issues, so I would NOT hold out any hope that Adobe is going to release any functional updates for Captivate 2019 just to fix a minor issue like this one that is not affecting anyone else (as far as we know).  


      I uninstalled and reinstalled Captivate today, and find this issue is reproducible (the same case on my teammates' PC). Anyway, we figured out a way to cleanup those chracters in xml.

      Thanks for your help on this issue.

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