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connieh65658440
New Participant
September 16, 2019
Question

Failed to Preview in SCORM cloud

  • September 16, 2019
  • 4 replies
  • 2482 views

Good day.  I frequently get the LMS preview error in Captivate 2019  "Failed to Preview in SCORM cloud."  I have cleared cache in both my Temp folder and Adobe Cache folder and have also checked for spaces on  any Advanced Interaction names.  Any suggestions on how to resolve this please? 

    4 replies

    maryp66519505
    maryp66519505
    New Participant
    July 23, 2020

    This has started to happen to me after I signed up for trial of Adobe Captitvate Prime LMS.  I get the same error that it failed.

    I am running 2019 Release 11.5.1.499 and I have checked and there are no updates.

    Is there a fix to this? 

    RodWard
    RodWard
    Adobe Expert
    July 24, 2020

    The quickest fix you are going to find is just to publish your project as a SCORM zip and then just upload it to SCORM cloud the normal way.  As long as your project output is not larger than the maximum size you can easily test it this way.

    T
    Tenisha23930813m8ja
    New Participant
    February 25, 2025

    Hello, I am having the same issue using Adobe Captivate Classic 11.8.3.8

     

    I keep getting the the below error:

    C
    Cjh570061
    New Participant
    September 24, 2019

    The update recommended did not work with the enterprise installation of Captivate.  After running it and losing Captivate, I found out from others using the program they had the same result.  My IT department installed the latest version of Captivate for me but the probem still happens occasionally.  The IT rep has opened a ticket with Adobe for assistance.  

    A
    Anonymous
    February 10, 2020

    hi, can you let me know how this all ended?  as Im getting the same error.

    thank you.

    C
    connieh65658440Author
    New Participant
    February 10, 2020

    It did not end as I'd wished.  Had a conference call with their tech and my IT department.  Basically they said it's going to happen.  It is not expected behavior, but it will happen.  It still happens, most times I cannot preview in SCORM, but will use one of the other preview modes.  It is our best practice to always preview in SCORM to ensure everything works correctly in our LMS, but I am still unable to do so.  Wish I had better news for you.

    Lilybiri
    Lilybiri
    Brainiac
    September 17, 2019

    Which version of Captivate ae you using? You find full version number under Help, About Captivate.

    h0llydays
    h0llydays
    Participating Frequently
    September 18, 2019
    I am having the same issue with version 11.5.0.476
    Lilybiri
    Lilybiri
    Brainiac
    September 18, 2019
    Please install the bug patch (Help, Update) to 11.5.1.499
    kdmemory
    kdmemory
    Inspiring
    September 17, 2019

    Hi Cjh57006

    I can't say why your preview in SCORM cloud failed. Too little can I know about the particulars of your project.

    I have i.e. an issue with CP's preview in SCORM cloud, because I manupulate the index.html in Captivate's application folder (HTML/index.html) where I add a reference to a special javascript file in which the moduleReadyEvent is triggered. This doesn't work when I preview in SCORM cloud.

    But when I use the SCORM Cloud from Rustico this mechanism works fine. You can create an account on SCORM Cloud for free and you get a Course Storage Limit of 100Mb and a Registration Limit of 10 Active Registrations. The Account Type is called The Trial. I would advise you to publish your project as a SCORM Zip and upload it to something like SCORM Cloud and see if there's a problem as well.

    You could also use the Moodle Cloud where you get even more generous storage and learners space for free.

     

    good luck

    Klaus

     

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