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M
MBrune
Known Participant
August 21, 2023
Question

Final quiz question won't advance on incorrect response

  • August 21, 2023
  • 1 reply
  • 4535 views

Hello! I've searched the forms, Google, and have not found a resolution for my exact situation and I've been hacking away at it for several days and am all out of things to try, so I'm seeking your wisdom, advice, and hopefully, your solutions: 

 

Version: Captivate 2019 build 11.8.2.216 on a Mac

 

What's happening: 

I have a module with two "knowledge check" sections, the first has two questions, the second has four questions. I've created custom quiz questions that provide immediate feedback (custom message depending on answer, and incorrect or correct icon updates based on selection). Questions 1-5 function as expected...or at least satisfactorily: upon correct or incorrect answer, learner gets immediate feedback, advances to next slide on correct answer, can click anywhere to advance on incorrect answer after reading/listening to the feedback. 

 

During testing, if I select incorrect answers on any question before the last one, the behavior is as expected. On that last one, however, I can ONLY advance if I choose the correct answer. Quiz preferences are set to allow "go to next slide" on either success or failure.

 

  • The module is not mandatory at this time, so we are not forcing folks to pass the quiz. They will be assigned to take it and must show their certificate as proof of completion, and it contains their score. They have the option to go back in the module and review and retake the quiz again from the beginning, as the quiz slides reset upon revisit. 

 

  • Advanced Interaction panel correctly shows scores for the correct answers. 

 

  • Attempts are set to 1 at the slide and project level. 

 

What I've tried: 

  • I've tried inserting a button that shows up at the end of the feedback audio, with the action set to Go to Next Slide (I've also tried Continue). Neither option worked. I've made sure there are no objects paused on the timeline. 
  • I've tried changing the quiz attempts to infinite...that didn't work, either. 
  • I've rebuilt the slide and created new Advanced Actions for each slide answer option...that didn't work either. This slide is built exactly as the previous five are. There seems to be no logical reason it will not advance to the next slide by clicking anywhere, pressing Y or clicking a button if user selects an incorrect answer. 
  • I've also searched this forum and read all the responses even tangentially related to quiz slides not advancing and could not find anything that was quite the same as this situation. 

 

Thanks for reading all of that. Here's hoping it's something super simple I've missed and it's just that I've been staring at this thing for far too long. 

 

Thank you!

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Brainiac
    August 21, 2023

    Indeed much to read, but I would have preferred to see some screenshots.

    You call these 'Knowledge Check slides' but since they appear in the Advanced Interaction panel with a score, those are normal question slides.

    I would have liked to see the Preview of the used advanced action. You used 'custom question slides', not regular question slides?

    Can you also check which option was chosen in the Required field under the Quiz Preferences, Settings? You didn't activate Reporting, correct?

     

    M
    MBruneAuthor
    Known Participant
    August 21, 2023

    Apologies for the lengthy read. I was trying to provide a comprehensive history of this project and this issue.

     

    @Lilybiri  you are correct, these behave as normal quiz slides, but we are not requiring treating them as quiz questions that must be answered in the pass/fail sense, which is why I referred to them as "knowledge checks" in quotations. 

     

    I built the question slides myself because the question slides that come with Captivate did not allow for the functionality I was looking for. I'm new to this forum/login due to new job; and posting under my work email and not my personal one as this is a work-related issue I need to solve. 

     

    Reporting is active as we do want to report to our LMS. We do want interaction data, and our LMS (proprietary to  San Francisco, a major US city) will not report slide views and needs a quiz that reports data. 

     

    As mentioned in the missive above, answering the final question correctly gets you to the custom results slide, the remediation/resources slide, and on to either Retake the course or view your certificate. It is only upon selecting either of the distractors on the final question that you are unable to click anywhere, press Y, or even click a button to advance to the Quiz results slide. 

     

    Thanks for taking the time to respond.

    Screenshots attached show:

    • the quiz slide itself and what appears when an incorrect answer is selected. 
    • The settings on the Actions panel for both the correct answer (A) and an incorrect answer (B)
    • The quiz settings

     

    Thanks again, for taking the time to respond. Please let me know if there are any other screenshots or details you would find useful. 

     

    Mary

    M
    MBruneAuthor
    Known Participant
    August 22, 2023

    That screenshot was meant to show you the PREVIEW button for Advanced actions.  You didn't get it, because you are still not using that Preview view which is so much easier to understand, especially when you have a conditional decision and/or multiple decisions. Explore the Advanced actions dialog box fully:

    https://blog.lilybiri.com/advanced-actions-dialog-box-in-captivate-2017

     

    You write so much, but it seems difficult to understand my tips and questions.

    Finally I got the change of the Required field. PLEASE, get back to Optional, because the option you choose will cause problems for sure. There are better ways to force the learner to answer the questions.

    I explicitly asked "Make sure to expand the Success and Failure columns." But they are not expanded which makes the Advanced Interaction panel useless for me. I cannot see which actions are triggered by which events.

    What about my question about your 'custom results slide'?

    Sorry, but we are both losing a lot of time, try to understand and answer my questions.


    @Lilybiri Thanks so much for all of the time you've put into responding to my excessively worded questions. Thanks for your input. I'll figure it out on my own. 

     

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