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Anonymous
February 7, 2014
Question

How do you change the default timout setting with the LMS for communication?

  • February 7, 2014
  • 1 reply
  • 385 views

We are getting a large number of Communication Errors between our online SCORM course and our LMS.

A number of the people from Adobe have told us that we should go into the Captivate (7) template and increase the default timeout setting to up to a minute or 2 so that the course has more time to communicate with the LMS as it gets to a new slide.  The problem is that they did not tell me how to change this default setting in the template.

Does anyone one know where this default setting for communication timeout is in the Captivate template and how to reset it to some time larger than about 15 seconds?

Thanks

Randy

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1 reply

TLCMediaDesign
TLCMediaDesign
Inspiring
February 10, 2014

This sounds like it could be coming from you LMS. If you don't specify a length of time for your course in the SCORM section of your preferences, you course shouldn't time-out.

If you are not using bookmarking (resume data) and have chosen to send data at the end of your project, your LMS could definitely time-out since no SCORM calls are being made.

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