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Participating Frequently
April 20, 2023
Question

How to deactivate captivate 2019 from an old computer

  • April 20, 2023
  • 2 replies
  • 1066 views

I had installed adobe captivate 2019 on my computer which has now completely stopped working. How can I deactivate captivate 2019 from a computer that is no longer available?

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    2 replies

    RodWard
    Community Expert
    April 21, 2023

    If you had Captivate installed and licensed (under subscription) on your computer then you should also have an Adobe ID that is registered on the Adobe website.  Your username is usually just your email address (because it has to be unique).

     

    Just use another computer to log into your Adobe profile using your email address and whatever password you used when setting up the profile.

     

    When you have logged in, look for the link to Manage Account

    Then look for the link on the left to Activated Devices.

    This should show you the names of all computers where you had Captivate installed. There should be no more than two computers listed.  When you find the computer that has now stopped working, click the Deactivate button.

     

    You should now be able to install Captivate on another computer under your current licensing.

    Participating Frequently
    April 21, 2023

    On my Adobe account under Activated device it is not showing any device. However when I checked sign in and security I saw some "Active Sessions". Is it the same thing ? 

    RodWard
    Community Expert
    April 21, 2023

    No.  Sessions are more likely to be related to when you have logged into your profile.

     

    As Lieve asked, what type of license do you have?  Is it a standalone license or a subscription?  Did you purchase it yourself, or is it managed by the company where you work?

    Lilybiri
    Brainiac
    April 20, 2023

    That is indeed a problem, if you are still on a perpetual license (no longer possible). I think you'll need to contact Adobe directly. If you have a subscription license, I don't think you still have to deactivate before installing on a new system.

    Participating Frequently
    April 20, 2023

    Thank you  will connect with Adobe to get a resolution