HTML5 Publish to my PC = "Internal Error"

Forum|Forum|9 years ago
July 14, 2016
1 reply
1213 views

Captivate v9. Windows 8. Full Admin user permissions.

Trying to create projects for mobile devices. 1 slide project with an image and text. Selecting Publish to My Computer as HTML/SWF with Output Format: HTML5 results in " HTML Publish. Error(s) Internal Error. [OK]

Also error when trying to preview any and all slides: "Published failed".

This topic has been closed for replies.

RodWard

Community Expert

Make sure there are no unusual punctuation marks in the text in your project. This also applies to slide names and filenames you publish to.

TommyTwoDogsAuthor

Known Participant

No punctuation marks anywhere.

Responsive Project

Preview (any #of slides) results in "Publish failed." Publish for Devices results in "HTML Publish: Error(s) Internal Error", then Adobe Captivate: "Publish failed."

Blank Project

Preview works. Publish To My Computer with Output Format: HTML5 results in same errors as a Responsive Project.

Projects have less than 5 slides and minimal text and images.

TommyTwoDogsAuthor

Known Participant

When you reinstalled, did you clean the preferences, the cache and delete the Layouts folder before reinstalling?

Contacted Adobe Support.

Work at a college on a networked PC. Though I have full admin permissions, when I install Captivate the Default File locations get set to network locations. Changing the locations to a local drive does not help.

Support says I need an IT admin to install so Default File locations are on a local drive.

Thanks for the suggestions!

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