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A
Anonymous
September 25, 2017
Question

image and slide errors once published in scorm in LMS

  • September 25, 2017
  • 1 reply
  • 1693 views

Hello 

 

We appear to have started to have some issues with captivate 9 files. 

System recorded units, all ok once created, however, once we publish to scorm and place into our LMS, we have issues with slides freezing or images not appearing, audio can sometimes get stuck on a slide. 

The only resolution i have been able to do, is to go back to the original captivate file and delete offending slide, and replace with a new slide. This is obviously time consuming and not ideal. 

Any ideas why we are experiencing these problems. they appear to be random, and we don't have the issue on every unit i create, just some.  All units are similar in their make up. All images i have changed to jpeg or png so files are not large. Particular one im trying to resolve is 9mb  

 

Thanks for you help

Hazel  

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1 reply

Lilybiri
Lilybiri
Legend
September 25, 2017

Which exact version number do you use? It should e 9.0.2.437. Do you publish to HTML5 or to SWF?

Most CP-users think that problems are caused by images, but audio clips tend to have a much bigger file size, and have to be loaded On Enter for each slide. Try to leave a gap before and after the audio clip on each slide. That will prevent that Captivate sees the audio as a project audio.

You talk about freezing: if you are publishing to HTML5 do you have FMR (Full Motion Recording) slides?

A
Anonymous
September 25, 2017

Hello thank you for replying so promptly, much appreciated 

in answer to the above 

1. Im using using captivate 9 9.02.437 

2. I don't understand what you mean by 'on enter' for adding audio. I typically add slide notes, then convert to text to speech and select the audio voice our customer has requested, which is one downloaded from adobe (bridget) Once added to the timeline, I then ensure it does not start until 0.5 after the slide has started and ends with similar 0.5 at end (just like your screen shot) 

In properties some audio is named (cliptext) to audio and others are shown as audio 

I have no full motion slides, as delete those so we can have interactive slides where the user is asked to click on something to move to the next screen, or hover to view more info before pressing continue button to move on. 

The audio and slides work fine in captivate. the problem seems to be when i hand it over to our lms team to publish to the lms. I will have to pose your questions to them on what they do as I do not know. I suspect the issue lies with what they are doing. 

Thank you for your help with this 

I will contact our lms team with your question 

kind regards Hazel 

A
Anonymous
September 25, 2017

Hi thanks for your help with this 

Im going to review the blog you posted, and i have booked a course but its not until  later this year. im awarethere are an awful lot of gaps in my knowledge.

 Just a couple of questions. Can we set default settings in captivate for both images being recorded (so instead of having to convert them to png from .bmp which is default they record in) and audio? i cant see how to set defaults for both.

For the wav files, would you suggest exporting and converting them to mp3 then import back in? would that cause other issues?

Or do you think my issues are to do with the timeline and not with the audio/image file sizes? 

Thanks Hazel 


This is image of time line on the slide having problems with 

Capture audio pic

not sure you can see anything from this really and i dont know what im doing with this either.. need to read the blog! 

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