Inspiring

Question

Images showing as red boxes

Forum|Forum|16 years ago
September 10, 2009
9 replies
13987 views

Hi all

can you help? I am working in .cp4; I have imported a number of images (.bmp, .jpg) into my project, but when the user plays the movie some (4 out of 15 images) appear as red boxes (3x.jpg and 1x.bmp)???

I previously built the package in .cp3 which played perfectly, but now I've updated to .cp4 and carried out a couple of minor amendments its all gone terribly terribly wrong, .

Has anyone come across this before?

Spiersy

This topic has been closed for replies.

nbkfysc

Participating Frequently

I noticed that this happened to me only when I took a large image (ex. 7952x5304, but really anything over the size of the stage) and then manually shrunk it down in Captivate to fit my 1024x768. The fix for me was to open the image in SnagIt Editor and use the "resize" tool to approximate the size to fit on my stage. I now do this preemptively with any large images and haven't had a red screen since.

Captivate 8

rchil

Known Participant

I've been working in Captivate 9 every day for about the last 6 months. This morning I did a preview and some of the screens were red like this - never seen this before in any of my projects - I've been working in this file for two months and the images never did this. It is completely random. Will show up one time, then not the next time. What the....?

RodWard

Community Expert

Try clearing your Project Cache.

(Make sure you turn on Backups in Preferences first and open and close your project a couple of times to create that backup file BEFORE you clear your cache...just in case you would have needed that cache to resurrect a corrupted project.)

C

CutlassKelley

Inspiring

I'm using Captivate 8 and I am having this exact issue - the image I am using was made in Illustrator, imported into Photoshop as a PDF, then saved out as a PNG. It's a large file, but I have used other large files and have not had any issues with them turning red. Has anyone found a viable solution to this? This isn't a Flash issue, at least it isn't supposed to be with C8.

C

CutlassKelley

Inspiring

The answer for me: make the image smaller. Captivate apparently cannot handle large PNG files. I decreased it by 50%, then when I placed it on my slide I decreased it another 40%. Works like a charm.

T

twindsor

Inspiring

I'm having the same issue Captivate 7. I've uploaded this course on multiple occasions and never had a problem. This last time, I made 4 Text changes and now I get red boxes. My files are PNG are all small

This first image was the first time I published and uploaded. It didn't display the entire screen so all I could do was exit the course (not using the exit button though, it didn't work )
The second image was after a republish and upload to the LMS. Once again I had to exit the course because I had no way to advance to the next screen. (we are not using a playbar or table of contents).

M

mdumontii

New Participant

Issue: So I just had this very issue (Red box in place of inserted image on publish for Flash 10 or higher) with Captivate 7. Also had latest version of Flash on my end and client end.

Fix: Deleted it from library, and reinserted using "Insert Image"

Hope this helps for curent user issues!

LoadingForever

Known Participant

I have been seeing the same problem even when using flat 24-bit png images. I had to delete the images then add them again to fix the problem. This seems to be a bug.

V

vishhere

Participating Frequently

Hello there,

Are you seeing this issue in Captivate 4 or 5? Can you send me the 24bit-PNG you are refering to viswanat@adobe.com? Would like to have a look at it.

Thanks,

Vish

T

taber616-IaG7vy

Known Participant

Another thing to check is the actual image dimensions.

We had and issue with a red box, too.

The culprit was a large image file. 4600 x 4500 pixel image or so and 7.5MB file.

We edited the image down to a more usable 800 x 800 pixels and the redness went away.

It dod not have the same issue on my iMac with 8GB as did the 2MB PC. I scale the image to 10000 pixels x 9000 or so making it an 18MB jpeg file and when I did a test publish on my iMac, the red box showed up. But this time, it froze Captivate 5 when I tried to close the test window.

S

swenrichNGC

New Participant

We were experiencing the same problem.

The images in the Flash SWF we were importing into Captivate had strokes around them, which were on a layer above the Bitmap image in the Flash MovieClip symbol.

Removing the strokes solved the "Red Box" problem.

J

jbradley88

Participating Frequently

You might want to double-check that the Quality is set to Optimized or High (24-bit) in your Slide properties.

Complex images that look fine in Preview usually won't display correctly when published unless the Slide Quality is increased.

Cheers,

John

ceadams

Inspiring

OMG, Jbradley88....

You solved it for me at least! ... It was weird bc I used a jpeg in one Cp 9 project and it previewed correctly and published correctly. Then I used the same image in another project (for a background of a slide)... and it previewed as a giant red block as described above... I was going bat-crap-crazy trying to figure that one out...

When I read your reply... it clicked that in my first project I did set my preferences to the higher 24 bit quality. After I changed that in the new project... the jpeg file previewed correctly. THANK YOU!!!!

If it helps... set your size/quality preferences like this and it should clear the red block of death!

C

J

jihel59

New Participant

Hello there.

A little search in the Captivate forum gave me no further information.

I have the same problem there, using CP4 and exporting my project in Flash 7...

Images are 8bits PNGs...

Anyone solved that ?

SpierseyAuthor

Inspiring

Thanks Rick

I think(?) they're using Flash 7; is there any likelyhood that .cp4 has trouble with this older version?

It just seems strange that most of the images display with no problems, but I'm having trouble with just this handful

Spiersy

Captiv8r

Brainiac

Hi again

I believe that internally Captivate stores images in PNG format. One possibility would be to export the offending images from Captivate as PNG, then bring them back in and see if the issue resolves by replacing the BMP with the PNG equivalent.

Cheers... Rick

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Captiv8r

Brainiac

Hi there

Do the images display as red boxes in the interface while editing, after you publish or both?

Can you please insert an image showing us what you are seeing? Please use the camera icon to insert the image inline and avoid using the Attach function.

Cheers... Rick

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SpierseyAuthor

Inspiring

Hi Rick

the images appear fine during edit, and run fine on my machine and a test laptop after publish. However the client, who will run it from disk on a laptop sees the images as red boxes once published.

1 of the images as follows, this appears as a simple red box

Thanks in advance

Spiersy

Captiv8r

Brainiac

Hi there

Have you performed a double check to see what version of the Flash Player your client is using? Perhaps it needs to be upgraded.

Checking the version is simple. While the Captivate movie is running, just have them right-click it and the version should become visible in the popup.

Cheers... Rick

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