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ShoopLor
New Participant
October 18, 2021
Question

Installation conflict

  • October 18, 2021
  • 1 reply
  • 3040 views

Hey all,

When trying to install the trial for Adobe Captivate I am getting an error popup saying that I have to close AggregatorHost.exe. I do not know what that is. I am not turning it on in any way and I do not know how to turn it off even if I could. 

The error code is 131.

Please help, I am into E-Learning for 5+ years and I would like to try out this software. 
Thanks!

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    1 reply

    E
    E-Learning Guy
    Inspiring
    October 18, 2021

    I think this is a Windows background process of some kind--perhaps for Windows Defender. I don't expect it would be particularly problematic to use the Task Manager in order to end the process and see if that allows the install to continue, but I make no guarantees. If you want to end the process with the task manager, you can perform the following steps:

    1. If you're running Windows 10, right click on an empty part of the taskbar and select Task Manager from the menu that appears.
    2. If you're not seeing several tabs at the top of the window, click the More Details at the bottom of the window to view all of the tabs.
    3. In the Process tab, click the top of the Name column to sort the processes by name.
    4. Locate AggregatorHost.exe, right click on it and, from the menu that appears, select End Task.
      S
      ShoopLorAuthor
      New Participant
      October 18, 2021

      Thank you! I sovled it. Went into task manager in details, found it there and killed it 🙂 

      E
      E-Learning Guy
      Inspiring
      October 18, 2021

      Glad you got it sorted. I'm not remembering if Captivate requires you to reboot after the install, but if you haven't already, then I'd suggest you do so if only to restart AggregatorHost.exe—just in case it's actually doing something important behind the scenes (e.g., related to antivirus).

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