Participant

Question

Issue with importing PowerPoint into Captivate 2017

Forum|Forum|7 years ago
March 14, 2018
5 replies
3766 views

I can no longer import PowerPoint into Captivate (2017). I have previously been able to do so, but it stopped working for me recently (as of yesterday). Every time I try to import a PPT (anything from 1 slide up to an entire presentation), Captivate freezes on me. I have to open my computer's Task Manager and end the Captivate task manually in order to shut it down. It will NOT respond and it does not import.

Once Captivate has been shut down manually, I can reopen it and it reacts normally again...until I try to import PPT. Is anyone having the same issue or does anyone know what might be happening?

This topic has been closed for replies.

gpollacchi

Participant

What worked for me:

Error Messages: Not Enough memory, File Corrupted, Unable to Import...

1) I launched MS PowerPoint in Safe Mode (Control Key + Click App) I did not open the presentation.

2) Open Captivate 2017 normally.

3) New Project From MS PowerPoint and Import the PowerPoint (PPTX)

Note: It didn't matter if Captivate was already open, what did the trick, was to open MS PowerPoint in safe mode and leave it open.

I don't know what the actual problem is, but I think it has something to do with Captivate accessing PowerPoint.

K

Kenny5FB6

Inspiring

This worked for me as well as making the file a .ppt rather than a .pptx.

meghanb47974378

Participant

Save the powerpoint file on your desktop and try then.

N

nagonoj

Participant

That didn't work too. Enter trouble right out of the box very disappointing software.

R

robc97349090

Participating Frequently

This is driving me insane! I can not use PowerPoint with Captivate anymore....it is almost getting to point where i can't use captivate at all. This is a serious problem.

Lilybiri

Legend

Understand your viewpoint but if you only want to use a PPT to create a HTML presentation, you'd better use one of the PPT plugins. If you really want to create engaging eLearning, you can unzip the PPT (it is really a zipped folder), import the assets into the Library of a Captivate project and create from scratch.

RodWard

Community Expert

My reply is based on decades of experience. Unfortunately this is not a debate. It is a fact. Adobe users expect more from Captivate.

Rob,

Just out of curiosity, are you saving your PowerPoint deck as a PPT before importing it into Captivate, or expecting it to work as a PPTX?

S

stephaniec92546890

Participant

I'm having a problem trying to just import any PPTX file. Captivate doesn't freeze on me but it says not enough memory...blah, blah, blah. I thought this would not be an issue anymore but it seems to still be a problem even in the new Captivate. Even if I close programs (although memory is NOT a problem on my computer), it doesn't make a difference. It will import a PPT but not a PPTX and, yes, I have PowerPoint 2016 on my computer.

Anyone else able to import a PPTX into Captivate? I can create the slides from scratch in Captivate if needed but a feature should work if it's part of the software.

Regards,

Stephanie

RodWard

Community Expert

PPTX has always been a problem. Just go with PPT. Save the PPTX to PPT and import that. Better still forget PPT at all and just build from scratch in Captivate if at all possible. You'll have a lot better result overall.

mikela18126840

Participant

Worked for me! Thank you, Rod!

Yopro

Participating Frequently

I have the same problem. Right now I have the luxury of having a Macintosh that we are piloting. I have more success on the Mac with importing the same file. The feedback is awful in the process. Just sits there frozen, I think it would be a good idea to at least have a cancel button.

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