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antjemanske
antjemanske
Participating Frequently
May 23, 2017
Question

Master Slide not showing in preview and publish

  • May 23, 2017
  • 4 replies
  • 3610 views

Hi all,

I have created a project template some weeks back and also created projects based on it. Since last week now, I have a recurring issue that when I look at a project in preview or try to publish, all elements from the Master Slide do not show - the headline, a line, some images. Strangely, the Cover slide works! I am a little desperate because I cannot figure out why the problem occurs. I fixed it last week and now it has come back and the same solution does not work again. Does anyone else have issues with Master slide content not showing? What can I do?

Thanks a lot! Screenshot attached to illustrate.

A. Manske[gallery ids="13411"]

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    4 replies

    MadToyLab
    MadToyLab
    Participating Frequently
    February 15, 2018

    Found the solution on another thread here in the Forums. (https://forums.adobe.com/thread/2367511)

    I'm surprised nobody else here in this thread knew about this hot fix. Also surprised this is not an official patch listed for easy download from Adobe's website and instead has to be pulled from a  dropbox. Anyhow here is the confirmed fix for the issue:

    1. Download the hotfix zip from the following location:https://www.dropbox.com/s/oqxqhlzecc5j5ap/hotfix2017.zip?dl=0
    1. Unzip the folder.
    2. Backup the following files (and folder) from the Captivate installation directory (C:\Program Files\Adobe\Adobe Captivate 2017 x64):
      1. CPPublic.dll
      2. CPPublish.dll
      3. CPHTMLPublish.dll
      4. sdk folder
    1. Copy the downloaded contents from the unzipped folder and replace them in the Adobe Captivate 2017 installation folder

        C:\Program Files\Adobe\Adobe Captivate 2017 x64.

    1. Reset the preferences by running the “CleanPreferencesWin.bat” file from “C:\Program Files\Adobe\Adobe Captivate 2017 x64\utils”
    2. Now, launch the Captivate 2017 release and verify the fix.
    adtiwari
    Adobe Employee
    adtiwari
    Adobe Employee
    May 24, 2017

    Hi, 

     Do you see the issue specific to SWF output?

    Thanks,

    Aditya

    J
    JGarrou
    Inspiring
    May 24, 2017

    Oh my goodness... it does work right if I preview as HTML5. I can't possibly work like that as I don't want to publish every time I want to see a couple of slides, but it does work. Brilliant. Now I have something to ask Adobe about.

    Antjemanske, I hope this works for you too. Try not publishing the swf. You will find a "preview as HTML5" option under the preview button, but you can also publish to just HTML (unclick the SWF button on the publish dialogue box.) Let me know if that works!

    antjemanske
    antjemanskeAuthor
    Participating Frequently
    May 29, 2017

    I found the folder but there is no duplicate folder for Layouts (or a duplicate Layout inside). 

    I have encountered something new regarding this issue. I am working from home half of the week and I am now seeing a pattern from the last two weeks, that the problem does only occur when I work from home. I hope I am not making a fool of myself because I really cannot imagine why this can make a difference in my swf outputs? But now I am in the office and my output shows all my master slide elements that it did not show at home? I am working on a web drive but I also tried working locally (which did not make a difference!) 

    I will try the HTML 5 output, thanks! I think there was an issue with publishing that on our sharepoint but that will worth a try. Thanks!

    J
    JGarrou
    Inspiring
    May 23, 2017

    Do you have any buttons with "rest of project" as timing? I am having the same issue. I am sharing this link with the Adobe rep helping me.

    For me, I have a theme that I created in Cap 9. When I create a new project in Cap 2017, and apply the them, it works. But as soon as I create a button with the timing of "rest of project", all of the master slide objects disappear AND then the project completely fails when it hits a video. (The video is just an additional complication as it plays without the button.)

    Which version of Captivate are you using?

    Lilybiri
    Lilybiri
    Legend
    May 23, 2017

    You cannot attach images, you have to insert them using this button in the browser version of the Jive forums:

    Can you check the Theme? Master slides are part of the custom theme, you don't need a template to change master slides:

    What's in a Theme - a Template? - Captivate blog

    Are you sure that the slides using that Master slide have the option 'Master slide Objects on Top' checked? If not the objects could be covered up by items on the slide.

    antjemanske
    antjemanskeAuthor
    Participating Frequently
    May 23, 2017

    Hi! Thank you for your quick reply. In Chrome I cannot see the icon to attach a picture - I do see an "Add Media" button, which I have used before to add the screenshot.

    Unfortunately, the issue is not yet solved. Here is what I tried: 

    - change quality to High, Optimized 
    - set "Maser Slide Objects On Top" check
    - remove all unused object to decrease file size
    - group objects on Master
    - set Timing options for master objects to "no transition" 

    I am using a template because I wanted to create  a basis for the work of several team members, since creation of web based courses is only one part of our job and we might need to refresh a lot of the knowledge when working in Captivate. So the template also includes a lot of examples that can be copied and filled with content. I have not used the Themes before but I can try it. Are there any other hints you can give me in the meantime? Can I try something else?

    Thanks!

    Lilybiri
    Lilybiri
    Legend
    May 23, 2017

    You seem to misunderstand: your template IS using a theme like any project. I wonder if the theme is getting corrupt?  I could be wrong but I suspect that you never saved the changes to a 'default' theme in a custom theme? That means that you did override the default theme, which is stored in the copied Layouts folder (Publish documents for Windows).  Your sentence "I have not used the THemes before' confirms this. Did you read that article to which I posted a link.

    I don't have other hints, if that theme IS corrupt you are really in trouble. Templates cause a lot of problems in recent versions, probably because they are almost unnecessary? If you really need a template (cptl file) you have to start with a solid custom Theme that is not overwriting a default theme, and preferrably stored in another location than the Layouts folder.

    Was the template created in the present version of Captivate (which?) or upgraded?

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