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jeffk-cri
Participating Frequently
June 12, 2019
Answered

Missing Buttons on Audio Recro

  • June 12, 2019
  • 3 replies
  • 972 views

I just updated to Captivate 2019. Now when I click on record for a slide, the "Slide Audio" dialog box opens up, but I can no longer see the buttons at the bottom of the screen. Adjusting the window actually makes it worse. I tried tabbing through to the buttons, but I can't see what is highlighted, and it appears that they aren't listed in tab order. Since I've never needed it previously, I don't know what the keyboard shortcuts are for the buttons.

Any idea what is causing the buttons to disappear? Is that a bug?

And any suggestions on keyboard shortcuts would be greatly appreciated so I can continue working while the bug/issue is addressed by Adobe.

Thanks!

    This topic has been closed for replies.
    Correct answer Paul Wilson CTDP

    When you say you just updated to Captivate 2019, did you update or upgrade? What is the exact version number you are running? Click the Help > About Adobe Captivate... The most up to date version is 11.5.0.476. You may need to update the software as there have been some bug fixes since the initial release of Captivate 2019. Click Help > Check for Updates to get them. If you are in a corporate environment and don't have access to the updates, partner with your IT department to get them for you.

    3 replies

    Paul Wilson CTDP
    Paul Wilson CTDPCorrect answer
    Community Expert
    June 12, 2019

    When you say you just updated to Captivate 2019, did you update or upgrade? What is the exact version number you are running? Click the Help > About Adobe Captivate... The most up to date version is 11.5.0.476. You may need to update the software as there have been some bug fixes since the initial release of Captivate 2019. Click Help > Check for Updates to get them. If you are in a corporate environment and don't have access to the updates, partner with your IT department to get them for you.

    Paul Wilson, CTDP
    J
    jeffk-criAuthor
    Participating Frequently
    June 12, 2019

    Thanks Paul...

    I "updated" meaning that I'm no longer using Captivate 2017, even though it is still installed. (Adobe's upgrade/update process sucks.) You were correct in that I had not updated to the most recent version. I had 11.0 and not 11.5. Processing the update to 11.5 corrected the issue with the buttons.

    Thanks to everyone who chimed in!

    Lilybiri
    Lilybiri
    Brainiac
    June 12, 2019

    Still weird, because I had 11.0, 11.0.1 installed on that system with exactly the same monitor resoluion. It is certainly not the update to the version of today that could correct it.

    RodWard
    RodWard
    Community Expert
    June 12, 2019

    Check your Display settings in Windows.  They may be over 100% and that could be causing the issue.

    Another thing...whenever you update Captivate, make sure you reset your Preferences via the Bat files found in the Captivate install directory > Utils folder.

      Lilybiri
      Lilybiri
      Brainiac
      June 12, 2019

      Looks like a resolution problem with the screen setup.  Try to lower the display percentage.

      BTW I use a lot of shortcut keys, but I don't think there are shortcuts for those buttons.

        J
        jeffk-criAuthor
        Participating Frequently
        June 12, 2019

        Lilybiri, thanks for the info on the shortcut keys.... but even if you hit the alt key, you don't see any underscores on the letters for the dialog box? This is usually a requirement for software accessibility.

        J
        jeffk-criAuthor
        Participating Frequently
        June 12, 2019

        Screen resolution should be fine, but if you are on Windows,10 check the Display Percentage please. It is often set too high. Lowering a little bit could solve your problem.

        No underlined characters.


        Thanks again Lilybiri... I usually keep my scale at 100% on my monitors, which is how this one is set, so that doesn't appear to be the problem.

        And thanks for the info on the underlined characters. That is disappointing from a disability/accessibility perspective. I don't need them in general usage (this situation aside), but I know people who do need accessible options.

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