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sharonk49923158
sharonk49923158
New Participant
January 30, 2017
Answered

mp4 Animations not dispalying on published Multiscreen file

  • January 30, 2017
  • 1 reply
  • 774 views

I have several animations in .mp4 format that will not displayed on the published file when launching from the htm or multiscreen files. The only way the content displays is through the swf file. This is only a recent problem, and we've not have an issues with this in the past. When loaded to our web severs, it's fine. I've tried different browsers/computers to avail. Any ideas?

Thanks!

    This topic has been closed for replies.
    Correct answer RodWard

    Since the mp4 has to be converted to flv for SWF output, it looks like something is going awry there. I never used a mp4 done with AE Captivate comes with an older version of Adobe Media Encoder (CS6) which still has the functionality to convert to FLV, could you perhaps try that? Just for testing, and on a copy only to be used for SWF output.


    Video files are always external to the SWF file.  If you're trying to play an SWF file from the local hard drive and that SWF is then trying to call an MP4 video file, Flash Global Security must be configured on your system to trust the folder location of all these files.

    My assumption from the symptoms you mention would be that Flash Global Security is not set up on your system to do this.

    Setting up Flash Global Security for Captivate | Infosemantics Pty Ltd

    1 reply

    Lilybiri
    Lilybiri
    Brainiac
    January 30, 2017

    Which version are you using (complete number please)?

    I did see that lately the publish to both SWF and HTML, which has to be launched with the multiscreen.html file is not really working very well. Did you try to publish separately to SWF and HTML?

    You talk about animation, but mp4 is a video format? Are those videos or animations? MP4 for SWF output will be converted to FLV. How were the mp4's created? Try to convert them again to MP4 using the Adobe Media Encoder, maybe the codec is not what was needed?

    Were those videos embedded or are they streamed? Inserted as event video or multisynchronized video?

    If you publish separately, the SWF version is launched by the xxxx.htm file (where xxxx is the same name as the SWF). For HTML output the launch file is index.html.

    sharonk49923158
    sharonk49923158Author
    New Participant
    January 30, 2017

    I'm using 9.0.2.437

    They are true mp4 videos created with after effects.

    Videos are embedded as event videos.

    I did try publishing separately as SWF and HTML - HTML via index.html appears to work; SWF only publish does not work via .htm. It does work when launching the swf file, however.

    Lilybiri
    Lilybiri
    Brainiac
    January 30, 2017

    I don't fully understand what you mean (sorry, not a native English speaker here): do you mean that the videos are playing when you launch the SWF directly, but not when you launch it from the xxxx.htm file, which normally calls the JS and CSS files? That seems very weird!

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