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ElliAi
New Participant
February 12, 2025
Question

New Captivate crashes when using when using the software simulation Mac

  • February 12, 2025
  • 1 reply
  • 317 views

Hi, 

Recently I downloaded to new captivate v 12.5.0.35 and tried the software simulations but it's imposible to use. First,  I tried to use the application window mode but it became totally white and unsusable when selected, this happened each time I tried (sreenshot attached). 

I figured that I would need to use the other available options but no matter which I choose, at the end of the recordingthe program crashes and an announcement that Adobe Captivate quit unexpectedly appears and the error report (which I attached here). 

Any have good advice of how can I make this work? I'm a Mac user (Sequoia 15.3). 

Thanks ins advance 

 

    1 reply

    C
    Carolinef46034631
    New Participant
    February 18, 2025

    I had a similar issue but doing the following resolved it: 

    Go to system settings -> privacy and security

    Search for: 

    Accessibility - toggle adobe captivate to 'on' 

    Input Monitoring  - click the plus button and add adobe captivate in applications. 

    Screen and system recording - toggle adobe captivate to 'on'. 

     

    Restart captivate for the changes to take affect. 

     

    E
    EllieAi
    New Participant
    February 20, 2025

    Hi, thanks for the response, unfortunately this didn't solve the problem. I already had the secutiry settings in place, so something else must be causing it. 

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