New Install - Speed Issues - Can't change location of files from Network location to local machine.

Forum|Forum|10 years ago
June 25, 2015
2 replies
140 views

For a new install, the my documents folder is set to a network location. This slows down the use of Captivate since it is over a VPN line. We tried to change the location in preferences and it saves for the project but doesn't save for the software. The speed issue will cause non use of the product. Anyone have any ideas how we can resolve this?

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Lilybiri

Legend

Sorry, Rick, I understand this differently.

@Sue Did you try to change the paths in Preferences before opening a project? Normally the changes would then apply to all future projects.

RodWard

Community Expert

Also, if Lilybiri's suggestion still doesn't work, check whether or not your clever IT dudes haven't instituted some kind of script that re-routes things back to the network without your permission.