Not able to create new File - Captivate 12.3.0.12

Forum|Forum|1 year ago
April 26, 2024
2 replies
462 views

After installing the new version of Captivate, I am not able to create a new file anymore.

It gets an infinit loading screen, without any chance to continue.

Nevertheless I am still able to load existing Files, which gives me an workaround using an empty save file and start working there.

Unfortunately it breaks the entire Software Simulation Tool. I can do the screenrecording, but the moment I press 'end' and it tries to put it in Captivate an error occurs. (attached)

Thanks in advance for any advice!

This topic has been closed for replies.

Correct answer Lilybiri

How do you clean the Preferences: find the subfolder 'utils' under the installation folder, and run the CleanPreferences... file appropriate for your OS. Captivate needs to be closed.

For software simulations a workaround is to install Captivate Classic along the new version and use the software simulation in that application.. It has more possibilities and will not automatically be responsive.

LilybiriCorrect answer

Legend

How do you clean the Preferences: find the subfolder 'utils' under the installation folder, and run the CleanPreferences... file appropriate for your OS. Captivate needs to be closed.

For software simulations a workaround is to install Captivate Classic along the new version and use the software simulation in that application.. It has more possibilities and will not automatically be responsive.