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clhouser
New Participant
September 3, 2011
Question

Powerpoint Crashing When Adding Audio

  • September 3, 2011
  • 6 replies
  • 10007 views

Hi,

I downloaded a trial version of Adobe Presenter 2007. I have Windows Vista Home Premiuim and Office 2007. I have several presentations that I woudl like to add audio to and then post them for an online course. Each time I try to add audio to a Powerpoint presentation, it allows me to do a few slides, then crashes Powerpoint. Powerpoint then wants to disable the add-in. I've read several threads in which people had similar problems. I've not yet seen satsifactory answers. A recent post suggests that all will be well if I upgrade to Windows 7. However, Presenter is supposed to be compatible with Vista 32 bit. Any suggestions as to how to correct this problem?

CH

This topic has been closed for replies.

6 replies

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HachSvc
New Participant
December 2, 2011

I have the exact same problem with Windows 7.  Overdrive the mic and it will crash 100% of the time.  Old audio (previously saved) will remain.  New audio is gone.  In some cases when I complete the recording and save, it will crash.  In some cases it works well.  Every project I have has at least one "recovered" in the file name.  A badge of frustration. 

A
atrav
New Participant
December 2, 2011

I have logged this problem formally with Adobe and have had the following reply this week.

"I have found an open high priority bug for this issue and am checking the status with the developers.  I will update the case once I have details on a possible fix / workaround."

Let's hope it gets resolved soon.

As an aside, I have discovered a few other problems with this version of Presenter related to quizzes and training courses. A whole new version, fully tested and operational, would be welcome.

Alan.

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carriejill
New Participant
November 30, 2011

I am also having this problem, or a variation on the theme.

I have previously recorded audio, and want to update a few slides but use the original audio for most.  When I say OK after recording the new slides, PPT crashes.  All of the new recordings are gone, and the old ones are still there.

I have had the crash problem  before, but usually I just restart, publish the slide show, and all is well.

I suspect it is a problem with older and newer versions of the plugin.

My audio files are not being named the same way that recent presenter audios are named.

I saved a copy of the audio recording folder before restarting, because I noticed that restarting deletes all of the newly recorded files. Indeed, it did.

But I can't import the folder with all of the audio files, because there is no indication of which audio corresponds to which slide.

Have now lost a total of 5 hours of work. 

Is there a way to completely unlink my (58 slide) powerpoint from the already recorded audio, so that I can start fresh and not have this fatal problem?

C
carriejill
New Participant
December 2, 2011

Is there any way to completely unlink a presentation from presenter, so that I can start fresh with recording audio and be sure it won't all be deleted because of the bug? Although I can delete inidividual audio files, I would like to be able to make a completely clean start of it.

By the way, I suspect the problem relates to having audio files recorded in previous versions of presenter.  The files I have been having problems with were originally recorded in 2008 or 2009.

Is there a way to update a file (including audio links etc) to the current version format, AND THEN record new audio?

Thanks

Carrie

Jorma_at_CoSo
Jorma_at_CoSo
Braniac
December 2, 2011

The easiest method I can think of is to move the PPT(X) file to a differnet location from the Presenter folder containing all the audio. Then when you open the PPT file and try to do something in Presenter (import/record audio, modify the Presnetation Settings, etc.), it will throw a dialog box saying it cant find the PPCX file and gives you the option to drop the audio for the presentation and you can start over.

http://realeyesconnect.adobeconnect.com/p5en2i7hlvz/output/Presenter+drop+audio.jpg?download=Presenter+drop+audio.jpg

V
VideoPep
Participating Frequently
September 7, 2011

Hi,

Please let me know at what point you are seeing crash; is it:-

1) At time of calibrating, or

2) At time of new recroding or

3) editing or

4) Insering new recording in edit audio window or

5) Import Audio

Secondly, is it with one specific  presentation or you are able to see crash in every presentation.

If you have any reproducible steps then it will be great!!. Since I am not able to reproduce the crash. So, reproducible steps will good way to find out more about it.

Regards,

Shubhi

C
clhouserAuthor
New Participant
September 7, 2011

Hello,

It is at the time of new recording, usually just after I hit the stop or

pause button. It is with all of my presentations. I do have all saved in a

2003 format.

Thanks,

CH

V
VideoPep
Participating Frequently
September 8, 2011

Hi,

Thanks for reply. But sorry to say, I am still not able to repro the issue. I did following step:-

1) In Vista, Offic 2007. Created Presentation for 2003(.ppt)

2) Add few Slides

3) Go to Adobe Presenter>Record. Satrt recording, pause and stop will recording

4) Record to another slide

I did above steps but was not able to see crash, have I missed any step? Another ways is screen Record your actions from any free tool and share with us video.

Regards,

Shubhi

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cballiso
New Participant
September 6, 2011

I should mention that I've been using a Logitech headset for audio input.

C
cballiso
New Participant
September 6, 2011

I feel your pain. We actually purchased a copy of Presenter, and I'm running Windows 7. I've experienced adding audio to several slides, only to have PowerPoint crash as well - but the last time it crashed, I've not been able to recover the Presenter add-in (see my as yet unanswered thread, below).

C
clhouserAuthor
New Participant
September 6, 2011

Perhaps it is not directly related to the version of Windows. Certainly , upgrading to Windows 7 will not ensure success for me.

A
Anonymous
September 3, 2011

Hi CH,

Can you confirm if you are using Adobe Presenter 7.0.7? Are you importing an mp3 or wav to the presentations or recording audio through a mic?

thanks

<NIRUPAM TEWARY

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clhouserAuthor
New Participant
September 4, 2011

Hi again,

Yes, I am using 7.07. I am trying to record audio through a mic.

CH

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