Participant

Question

Presenter 7 Install. Error 1603. Unable to detect PowerPoint

Forum|Forum|15 years ago
July 28, 2010
9 replies
30172 views

I am using Windows XP and Office 2010. When attempting to install Adobe Presenter, I get:

Adobe Presenter 7
Error:
Error 1603. Error - Unable to detect Microsoft PowerPoint. You must have PowerPoint installed on this machine prior to running this installation program.

Office 2010 is installed. Any thoughts on how I can get Adobe to recognize it?

Many thanks!

AC

Presenter

This topic has been closed for replies.

A

Anonymous

I was wondering of a fix has been created for this issue? I currently have the Adobe eLS 2.5 which includes Adobe Presenter. I also have Office 2010 and after installing the eLS 2.5 upgrade, cannot get the Presenter options to appear on the PowerPoint toolbar. I need to start a project using Presenter. I found information located here - http://kb2.adobe.com/cps/870/cpsid_87013.html#main_Adobe_Presenter_7_installation_support_with_eLS_2_0_for_Microsoft_Office_2010 regarding this issue with eLS 2.0. It indicates to install Office2010_eLS2.zip file (which I did even though I have eLS 2.5) but after robooting, I still cannot see the Presenter options in the toolbar. It does say to reinstall Presenter and I will do this if needed to resolve this issue when using eLS 2.5 (not 2.0) if it will fix the issue. Any updates to this issue is greatly appreciated. Thanks!

Lilybiri

Legend

Hello,

You'll need latest version of Presenter. To have it installed and activated with your eLS 2.5 license, you'll need a workaround that I have been describing in this thread (Scroll down to August 2011):

http://forums.adobe.com/message/3184876#3184876

Lilybiri

S

SMJ2362

Participant

1. Go to Regedit
2. Navigate to the [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\PowerPoint\Install Root]
"Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"
3. Export the Key (this key only)
4. Open it in Notepad and EDIT the path 14.0 to 12.0 (only change the first 14 in the path, not both)
5. Save the file
6. Imprt back into the registry
7. Install Presenter 7 without it complaining

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\PowerPoint\InstallRoot]
"Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"

becomes

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\PowerPoint\InstallRoot]
"Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"

Message was edited by: Jochem van Dieten

A

Anonymous

Thanks you for your entry. I'm glad you added another solution in a positive way to help others. Thanks for that additional item.

There is an update to Presenter under development that will include a new installer to cover all updates. Stay tuned.

In the meantime, if you have an problem after using the official installer for MS Office 2010 32-bit below, then please call into Adobe Support so they can help you.

Official link: http://blogs.adobe.com/captivate/2010/09/ms-powerpoint-2010-support-in-adobe-presenter.html

We're working on improving Adobe Presenter. We value your advice and suggestions.

T

TCS-Limited

Participating Frequently

Dear All,

I have posted a solution to this problem, please see other posts.

T

TCS-Limited

Participating Frequently

Hi All,

This is the post location http://forums.adobe.com/thread/733776?tstart=0

Bobbyndd

Participating Frequently

Check this link. I think this address the issue.

http://kb2.adobe.com/cps/853/cpsid_85348.html

Regards,

Bobby Johnson.

A

Anonymous

Also check this link

http://www.adobe.com/products/presenter/

A

Anonymous

It only works with 32-bit Office 2010. It still doesn't work with 64-bit Office 2010.

A

Anonymous

Adobe Presenter 7.06 is released here temporarily until it can be posted on the update site:

http://kb2.adobe.com/cps/866/cpsid_86629.html

This addresses the Office 2010 support issue.

B

brightonjon

Inspiring

HDrmmond wrote:
Adobe Presenter 7.06 is released here temporarily until it can be posted on the update site:
http://kb2.adobe.com/cps/866/cpsid_86629.html
This addresses the Office 2010 support issue.

No it doesn't. It can't be installed on a PC that has Office 2010. Because it needs to have the earlier version of Presenter installed first. Which can't be installed on a PC that has Office 2010.

Any chance of real office 2010 support while it's still 2010?

mEan_MAC

Participating Frequently

Quick point on 7.0.6:

As of right now, 9-9-10, the presenter update can only be downloaded and installed via the Updates within the "Help" menu (Presenter tab). UH Hello!

If you can't access the Presenter tab in the first place in 2010, it isn't going to help at all.[That is right it is not even on the update download page.]

My assumption is that the 7.0.6 patch is just a fix for issues prior to 2010.

Rant:

I just love the fact that I get to install another update on every PC using Presenter, because we just can't have a one install all fix from the Connect Server. #$%#@%. When Macromedia was around this would have been fixed a lot sooner. At least they were willing to talk to you directly vs the phone tree from India. Anyone else loosing their loyalty? This is just plain disappointing.

J

journeydude

Inspiring

Yes, my sentiments exactly.You need not complain to me. As patches and updates come out they ought to be integrated within the original installer...which is why the goofy workaround was suggested for the original poster :-)

T

training_sherpaAuthor

Participant

Bobby and Shameer,

Thank you both for your responses.

I'm disappointed, but I will see if I am eligible for the Beta. I know of one person who has Presenter working on Windows7 with Office2010. If I can I'll give Windows 7 a try.

So I have two options.

Many thanks,

Anna

S_Ayyappan

Participating Frequently

We curently have a beta for Presenter with support for PPT 2010. If you would like to be considered for the beta, please drop me an email. shameer at adobe dot com

D

D_Brandl

Participant

Hello Shameer,

do you have any idea when it is a update available?

I have eight brand new Presenter 7 but only W7/Office 2010 PCs.

Kind regards

C

Ccfount

Participant

It works, if you can get it to install. I've done a couple PPT 2010 presentations with Presenter 7.

Any suggestions on how to get Presenter to install without this check? I had to reinstall and it won't work (I had both 2007 and 2010 at one point, I uninstalled 2007, and now can't reinstall)

Bobbyndd

Participating Frequently

Hi Sherpa.

Adobe has not conducted formal testing, but initial results indicate that Adobe Presenter 7 software is currently not compatible with Microsoft PowerPoint 2010. During the Adobe Presenter 7 software installation process, Presenter checks for the presence of a compatible version of Microsoft PowerPoint and will not install if a compatible version is not found. Adobe is currently investigating the development of a future update to make Presenter 7 compatible with Office 2010. At this point in time MS Office 2010 is not compatible with Presenter 7. You need to use MS Office 2007, Office XP or Office 2003.

Hope this information was helpful.

Regards,

Bobby Johnson.

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