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Nealdog2
Known Participant
October 3, 2011
Answered

Presenter Publication Won't Play

  • October 3, 2011
  • 5 replies
  • 12789 views

I have published my Adobe Presenter recording. Everything seems fine, but it hangs on loading and never plays. All I see is the Presenter logo with the loading spinner.

Any suggestions on troubleshooting this?  I have published dozens before without this problem.

This topic has been closed for replies.
Correct answer Jorma_at_CoSo

Here is a public link to the PPT file. Here is a link to the zip file.


If I save the Presentation as a PPT instead of a PPTX it seems to work fine for me. As a PPTX it failed to publish. I haven't sorted out why the PPTX isn't publishing correctly, but the PPT save as seems to fix it.

5 replies

toanpl
toanpl
New Participant
November 4, 2016

[I solved it]I have the same problem, and It is not depend on my publishing. It happend when I publish and run it on local laptop

It is browser secure config problem, please goto here: https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

and add your publish forder location into it

Hope this help!

A
Anonymous
October 14, 2011

hi nealdog,

since we have identified the root cause, the resource files wont be needed any more. Do let us know if you are able to use PPTx after following the steps outlined above.

thanks!

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Anonymous
October 14, 2011

Also note that while saving PPTx to PPT may be a viable solution in certain cases, the overall quality of text would be superior when converting PPTx.

thanks

A
Anonymous
October 14, 2011

hi, the main reason for the observed behavior is a failure to convert all the slides in the PPTx. The root cuase of the failure is due to certain objects in the specific layouts being used in this presentation. The workaround is to open 'view>slide master' and delete the placeholders on all the applicable layout slides corresponding to the actual slides. This issue will be fixed in the next update.

thanks

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Anonymous
October 21, 2011

So, is there a known issue for this.  Is Presenter 7.07 still unable to make full use of .pptx functionality?  It sounds like you are saying that certain objects are not yet supported in Presenter but will hopefully be in a future release.  How will I know which slides I will need your listed workaround for?  Is there another forum post addressing this issue?



N
Nealdog2Author
Known Participant
October 3, 2011

Update: Just to see if there was something on the first slide causing a problem, I deleted the first two slides and republished my slides with Presenter. Now the flash video loads, but it only plays the audio on the first two slides (no slide image), and none of the other slide audios will play.  The slides look blank on the video, but the thumbnails on the table on the side are all there.

Any ideas?

V
VideoPep
Participating Frequently
October 4, 2011

Hi,

Are you using Presenter 7.0.7 (latest) version? If not then you can downlaod trail from Adobe site. You can later serailize Adobe Presenter 7.0.7 with 7.0 serial Key. Publish with new Presenter and see if it works.

As you said in previous post that you had published many presentation before without any issues. So, it seem that we need to see this particular presentation.

Please share the prestation with us. Because from post we are not getting what was on first slide that caused problem and why video behaving like this. After looking at presentation we can know the answer.

Regards,

Shubhi

N
Nealdog2Author
Known Participant
October 8, 2011

I am using Presenter 7.06.  The way Adobe is offering the upgrade makes 7.0.7 unavailable to me. My copy of Presenter is licensed as part of the Adobe Acrobat 9 Pro Extended. The license number therefore does not work on the download and install from the Adobe site. If this upgrade were as done in the past, then I could upgrade.

I am not aware of a way to attach a file to the forum messages.  I will post one of the failed Presenter outputs and post a link in another reply.

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