Skip to main content
Lance_Treloar
Lance_Treloar
Inspiring
September 5, 2012
Question

Problem reading projects published to pdf

  • September 5, 2012
  • 2 replies
  • 1214 views

Run into another problem.

For the last 12 months, we have been publishing pdf files for review without issue.  Over the last couple of weeks, a new set of reviewers have been unable to view the files - they open as an empty page with a TOC menu hanging off the side.

My colleagues and I are using Reader 9.3.x.  As far as we can establish, our reviewers have 9.5.2 (or higher).

We have changed nothing in our processes (that I can identify) except for who is doing the reviewing.  Using Captivate 5.0, no imported flash or actionscript items.

Has anyone else come across this?

Thanks

Lance.

This topic has been closed for replies.

2 replies

J
jia98_00
New Participant
December 15, 2012

Do we have a solution for this issue? The latest Adobe Reader cannot display this type of PDF correctly. It does display the empty boxes as your screen capture shows, which mean the Flash player for Reader does exist. It is the Captivate generated PDF file is incompatible with this Reader Flash player. Correct me if I am wrong, and post a solution if Adobe support people see this message.

J
jacpolycom
Participating Frequently
January 31, 2013

Hi - there are a few topics going on this - check out http://forums.adobe.com/thread/1106999?tstart=0

I heard back that Adobe are aware and working on it...

Cheers,

Jac

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
September 7, 2012

Hello,

Welcome to Adobe Forums.

Which version of Adobe Captivate are you using ?

Did you try viewing those PDF files in Adobe Reader 10 ?

Thanks,

Vikram

Lance_Treloar
Lance_TreloarAuthor
Inspiring
September 10, 2012

Hi Vikram

As stated, the version is 5.0. 

We have had no issue with pdf reviews for the last 11 months.

No, we have not tried Reader 10 as we do not have the ability to update software - the system is locked down and regulated to the nth degree.  For the time being, what we have is what we need to work with.

Thanks

Lance.

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
September 10, 2012

Hello,

Does this issue occurs with you as well (Adobe Reader 9.3 users) ?

Which OS are they using ? (New Reviewers)

Did they try to launch the same PDF with a different user account on their computer ? (New Reviewers)

Any possibilty to share a PDF, I can test on Adobe Reader 9.5.2.

Thanks,

Vikram

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices