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mandar agavekar
Participant
August 21, 2017
Question

Problem with Click box "Disable click Sound" setting

  • August 21, 2017
  • 2 replies
  • 876 views

I have created a project in Captivate 9. It has approx. 350 slides. I have captured 7 simulations and merged them in 1 file. After publishing the project I noticed that the click sound of the click box is not audible on some slides. I have unchecked the “Disable Click Sound” dialogue box for each slide. Still, the click sound does not appear for some slides. Moreover, the behaviour is not consistent. Sometimes, the click sound for an element in a simulation screen works, and sometimes it does not work for the same element on the same screen. The output is HTML5 and we are viewing it in Internet Explorer 11.

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2 replies

Lilybiri
Legend
August 28, 2017

Which exact version of 9 are you using, please? If it is not the latest, please upgrade to  9.0.2.437. There were some bugs with previous releases.

papaintegrator
Inspiring
August 28, 2017

Hi Mandar,

Can you check and make sure the project does not have any 'unused items' in it. You can delete them by going into Library > Unused Items (icon) > Delete (icon)

Republish after this and check in IE /Chrome.

/best

Lilybiri
Legend
August 28, 2017

AFAIK deleting unused objects in the Library only affects the raw cptx file, not the published output. Could you explain why this has changed?

Lilybiri
Legend
August 28, 2017

In many cases the project will publish without a hiccup however it is rendering of the content when unused items will cause problem. Hence, it is the recommended 'best practice' to avoid such 'intermittent' issues - that unused items should be removed from the project before it is published. This I have tested many a times. The added advantage is also that the unnecessary 'volume' is removed from the project data and final output is of small size.


This is contradictory to what I learned from the Adobe team itself about

yhe Unused items. The problem here is with click sounds which are not even

in the Library... Maybe you have other information.