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mandar agavekar
mandar agavekar
Participant
August 21, 2017
Question

Problem with Click box "Disable click Sound" setting

  • August 21, 2017
  • 2 replies
  • 876 views

I have created a project in Captivate 9. It has approx. 350 slides. I have captured 7 simulations and merged them in 1 file. After publishing the project I noticed that the click sound of the click box is not audible on some slides. I have unchecked the “Disable Click Sound” dialogue box for each slide. Still, the click sound does not appear for some slides. Moreover, the behaviour is not consistent. Sometimes, the click sound for an element in a simulation screen works, and sometimes it does not work for the same element on the same screen. The output is HTML5 and we are viewing it in Internet Explorer 11.

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2 replies

Lilybiri
Lilybiri
Legend
August 28, 2017

Which exact version of 9 are you using, please? If it is not the latest, please upgrade to  9.0.2.437. There were some bugs with previous releases.

papaintegrator
papaintegrator
Inspiring
August 28, 2017

Hi Mandar,

Can you check and make sure the project does not have any 'unused items' in it. You can delete them by going into Library > Unused Items (icon) > Delete (icon)

Republish after this and check in IE /Chrome.

/best

Lilybiri
Lilybiri
Legend
August 28, 2017

AFAIK deleting unused objects in the Library only affects the raw cptx file, not the published output. Could you explain why this has changed?

Lilybiri
Lilybiri
Legend
August 28, 2017

I'm afraid I am with Lilybiri on this one.  Library items that have a Usage value of 0 in the LIbrary list are not published with the final output.  I've never seen a case that varied from this.

Getting rid of unused Library items will certainly reduce the size of the CPTX file and there's certainly no harm in doing that, as long as you are sure those items will no longer be needed.  But the only way unused Library items might affect project output is if the project has become corrupted and the usage value in the Library is misleading.  I've not seen it happen, but in theory it's possible.


Thanks Rod.  This 'myth' about Unused items in the Library is often mentioned by experts, and I never found it to be true.

Usage of shared actions is sometimes awry, but didn't ever turn my projects corrupted. Just FYI.

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