Problem With Videos Loading Consistently In Captivate 9

Hi,

I have the same problem with Captivate 9. Sometimes it loads the videos, sometimes doesn't. I can't do anything with that. It's just the demo course in Polish language but you can still understand the problem. Main 'welcome screen' has a small video animation on the right side and it works fine, then only one more animation loads properly. Demo is published as SWF and HTML5.

Podstawowa obsługa telefonu z systemem Windows Phone 8

I'm concerned by your comment: "All files are MP4 (installed from YouTube onto my hard drive) and work on Windows Media Player."

Although it may appear you've downloaded a file, it is likely you have a URL or shortcut to the file on you hard drive. If that is the case, you aren't actually loading a file into captivate, but are attempting to play a video via a url. To Captivate, these are very different things.

Have you tried the YouTube 'Learning Interaction,' as the source file is on YouTube? This way, you can play it without download or copying the video file into Cp9.

I see a great deal of detail in an earlier post:

https://forums.adobe.com/thread/1079096

Maybe that will help.

Captivate has very specific 'taste' when it comes to videos, especially picky about metadata.

I suggest you run each of these videos through Adobe Media Encoder and save them out as a different filename.  AME usually resolves any issues with the format.