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MikeS12
Participating Frequently
March 15, 2021
Question

Published Course Screen is resizing for some reason

  • March 15, 2021
  • 3 replies
  • 1167 views

Hi,

 

I have had no issues publishing my last 17 Captivate 2019 courses to the LMS but since the big error from March 9th, when I publish a course to my LMS, my learners have to resize the course. So I am at a loss as to why this is an issue. I'm sure it is something simple.

 

I DID verify three things to eliminate some potential solutions:

  1. I went to Modify --> Rescale Project... and found the dimensions are correctly set to 1280 X 720

  2. I went to my video slide and verified both X and Y are set to 0 and the dimensions are also 1280 X 720.

  3. I went to File --> Project Info... and verified all the settings are set correctly.

 

    This topic has been closed for replies.

    3 replies

    TLCMediaDesign
    TLCMediaDesign
    Inspiring
    March 16, 2021

    I have to do this frequently as the window is slightly smaller than the project.

     

    After publishing, open the metadata.xml and find the following section, increase the dimensions by however many pixels you need.

     

    <appearence>
    <displayStage>
    <desired>

    <width>1024</width>
    <height>576</height>
    <fullscreen>no</fullscreen>
    </desired>
    <required>
    <width>0</width>
    <height>0</height>
    <fullscreen>no</fullscreen>
    </required>
    </displayStage>
    </appearence>

    M
    MikeS12Author
    Participating Frequently
    March 16, 2021

    Interesting. Thank you. I see in the example above, you have a width of 1024 and a height of 576. If you go to your project, select Modify, and then Rescale Project..., are the height and with also 1024 X 576 respectively? And if not, what numbers appear? I have a screenshot attached.

    TLCMediaDesign
    TLCMediaDesign
    Inspiring
    March 16, 2021

    You don't rescale the project.

     

    You edit the metadata.xml file that is published.

     

    Some LMS's don't read this information but most do. You also would most likely need to re-import the package, not just update it.

    RodWard
    RodWard
    Braniac
    March 16, 2021

    What is the setting in Windows > Display Percentage?  These scrollbars could be occurring due to the percentage being set too high.  Try it at 100%.

    M
    MikeS12Author
    Participating Frequently
    March 16, 2021

    Thank you. Yes, I thought of that. It was 100%. I tried them both at 80% and it worked but I can't sit there and try 99%, 98%, 97%, etc. until I get it "just right". Clearly, something else has changed.

    M
    MikeS12Author
    Participating Frequently
    March 15, 2021

     

    BTW, I also checked the 'SCORM_utilities.js' file in the root of the published project. It is set to 1280 X 720.



    Lilybiri
    Lilybiri
    Braniac
    March 15, 2021

    Your course is deployed in a LMS. Did you check the amount of pixels horizontally and vertically which are taken by the UI of the LMS?  That will probably lead to a remaining space which is not having the ratio 16:9. 

    How did you publish: Scalable HTML for a non-responsive project? In that case the published output will rescale to the available space in the browser. If you don't use Scalable the learner may have to change the size.

    I may be wrong, but suspect this is not at all linked with the error you mention. That was due to the Assets panel, and preventing the possibility to save and publish.

    M
    MikeS12Author
    Participating Frequently
    March 16, 2021

    Thanks for the idea. No I did not, BUT I didn't do it for the 17 courses I published BEFORE this course. Why would I do it now? 

    In other words, 17 times it was not an issue. All of a sudden, I update literally two words in a course, re-publish it, and the course doesn't look the same as the previous 17 courses? It can't be a coincidence that this happened after the big Captivate issue of March 9th.

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