"Failed to Publish" with no supporting information

Forum|Forum|6 years ago
April 2, 2019
2 replies
1444 views

I just finished a project containing 11 slides, nothing fancy, all Captivate supported formatting and audio. For some reason now I can't preview at all. I can play a single slide in the timeline, but I can't do anything else. I tried outright publishing this project (it needs to be HTML5 to be supported by my LMS) to my computer and get the following:

"Could not copy folder: .../.../.../.../assets"

But when I go to the directory it allegedly is "copying" to I SEE THE ASSETS file. I opened the HTML5 tracker and nothing is listed. I've closed and re-opened captivate, I've restarted my computer. This issue is with ALL of my projects not just this one as I have just checked. I'm honestly at a loss. Is there anything from the Captivate side that I could do that I haven't? I suspect that it is due to a local hardware change, but captivate was being screwing while I was recording audio with the internal tool (freezing, not letting me seek in the edit tab, etc, etc)

This topic has been closed for replies.

T

thenoeman

Participant

Make sure you do not have a extra space at the end of your Publish Title. This resolved the issue for me.

I did not notice until I shared my machine with adobe and I notice when he tried to publish and change the title, there was a space.

J

jebowma

Participant

genius!

RodWard

Community Expert

Reboot your computer and try again.

If that doesn't work, clear the cache.

If that doesn't work, reset your Preferences.

D

DzienAuthor

Participating Frequently

Reboot was already done, and it didn't work. Cache cleared and it didn't work either. I cleared out the unused items out of my library as well. Not sure why it is still failing...

D

DzienAuthor

Participating Frequently

Where is the folder to which you are trying to publish the HTML5 output? I cannot tell from your original description whether or not the folder is on your local hard drive or on some network.

You need to make sure that the publish location is a folder on your local drive to which you have full permissions. And to avoid corrupting your CPTX project file you need to make sure you always work on it from a local drive location as well; never from a network. (You may already know all of this but I felt it worth mentioning.)

If everything is local and you still cannot publish, then open a new blank project and try publishing that to HTML5 locally to see if the issue might be something in your current project that is fouling up the publish process. If that turns out to be the case, try hiding slides and republishing to see if you can isolate which slide has the issue.

It won't launch a new blank project. I tried to re-install the program and it still won't work...

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