"Something Went Wrong" Error When Previewing Project in Google Chrome

Question

Hi All,I am running Captivate 12.6 and receive an error message "Something Went Wrong" every time I try to preview a project in Google Chrome. Initially, I was able to preview without difficulty and then this started happening. I have cleared the cache in my browser and Captivate, and still cannot preview. I would appreciate any ideas or solutions anyone may be able to provide. Thank you. *Screen Shot Below.

alley771 · Accepted Answer

This issue was resolved with guidance from Adobe Support. Please follow the steps below and check if it resolves the issue:

Close Captivate
Open File Explorer, click on “View” in the top menu bar, and check “Hidden items”
Go to C:\Users\”username”\AppData\Local\Adobe, and rename “Adobe Captivate 12.0” to “Adobe Captivate 12.0.old”
Go to C:\Users\Public\Documents\Adobe\eLearning Assets and rename “12.0” to “12.0.old”
Go to C:\Users\Public\Documents\Adobe and rename “Adobe Captivate” to “Adobe Captivate.old”
Launch Captivate and check
Create a new project.
Copy the slides from your impacted project to this new project.

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