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Vijay5CA8
Participating Frequently
August 25, 2020
Question

SCORM file errors

  • August 25, 2020
  • 2 replies
  • 1088 views

When we play the SCORM file in Local, it generates warning errors but plays, the same file when we test this file on SCORM Cloud, we encounter no errors.

 

When we upload the same file in our application, it doesn't work though it works with other SCORM files.

 

What could be the issue here?

 

How can we fix this?

This topic has been closed for replies.

2 replies

RodWard
RodWard
Brainiac
August 25, 2020

If the 'errors' you see when running the SCORM from your local hard drive are saying something about being 'Unable to find API' then that is just the SCORM telling you there is no LMS for it to talk to.  That would be perfectly normal.

 

What 'application' are you loading the SCORM into where it does not work?  If it is an LMS, which one?  What version of SCORM are you publishing to?  If you are publishing to SCORM 2004, have you tried using SCORM 1.2 instead?

V
Vijay5CA8Author
Participating Frequently
August 26, 2020

This is the error we get on the application:

An error has occurred:

Error - unable to acquire LMS API, content may not play properly and results may not be recorded.  Please contact technical support.

Press 'OK' to view debug information to send to technical support.

 

It is our custom built application and it runs other user's SCORM files without any issues except for this user's files.

We are using V1.2 and we have also tried playing the file after removing special characters from the file name, it still doesnt work.

 

Thanks for the support

V
Vijay5CA8Author
Participating Frequently
August 26, 2020

There must be a difference with the other files, something which is not supported in your LMS: other interaction data maybe? 


We noticed that we are getting this issue only when we enable the reporting,

Can this help us find a solution

Lilybiri
Lilybiri
Brainiac
August 25, 2020

If it works fine in SCORM Cloud, which is THE standard, the problem is with the LMS, not with Captivate.

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