SCORM settings - course not working on LMS provider website - missing key-pair-id query parameter

Forum|Forum|4 years ago
April 23, 2021
3 replies
3956 views

Hello,

I'm working with our Learning Platform provider on hosting our SCORM content on their platform, despite a few different attempts exporting SCORM content with different settings, we are still unsuccessful. They can successfully host the content on their mobile platform but on the web version they get the following error:
MissingKeyMissing Key-Pair-Id query parameter or cookie value

They asked me to consult with the Adobe Captivate provider. Any idea what might be causing this issue? Is it due to wrong settings/export options?

Thanks

This topic has been closed for replies.

Correct answer Lilybiri

To find out what is the culprit, test the published course on SCORM Cloud, please!

If it is functioning correctly in that standard LMS, you need to find the problems in the LMS, not in Captivate.

Paul Wilson CTDP

Community Expert

One of the things I would confirm is what version of SCORM your LMS provider is using. It looks like you have selected SCORM 2004. Keep in mind there are three possible versions of 2004, plus the earlier version 1.2. Also, xAPI and AICC may be possibilities as well.

Paul Wilson, CTDP

K

kasias79320143Author

Participating Frequently

Hi, Thx everyone for your advise, I've performed tests on my side which gave the positive results, the LMS provider is now investigating on their side.

Thanks

RodWard

Community Expert

Hi, it's them when they try to upload my content on their platform. What should I ask them to check?

As you have indicated above, you were able to prove there are no SWF components in your HTML5 output. So that means the "Flash Player" cannot be the issue because there's no Flash content.

Now any LMS company is really a software company, and that means they have programmers and other IT professionals in their employ. Any programmer worth his salt will know how to use console.log() in a web browser to view exactly what part of code is triggering an error.

So far, the errror messages they have been giving you look more like error messages from their own code, not the console. They're the sort of error messages that programmers build into their code as they build a software app so that they can debug it.

So, ask your LMS provider to show you a detailed screenshot of the browser console that indicates what the web browser is saying as an error. If SCORM Cloud doesn't show any errors when playing the same content, this issue MUST be something related to how this LMS has been designed to work. If it truly were an issue with Captivate's SCORM output then you would be expecting to see SCORM Cloud also unable to play it.

smb6620294

Participant

To find out why, please test the course published on SCORM Cloud, please!

If it works fine in this standard , you should check for issues in the LMS and not in Captivate.

Moderator: do not hide URLs in an answer, which is a copy of an already given answer.

LilybiriCorrect answer

Legend

To find out what is the culprit, test the published course on SCORM Cloud, please!

If it is functioning correctly in that standard LMS, you need to find the problems in the LMS, not in Captivate.

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