Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Send for Shared Review Feature is Not Sending Emails

Explorer ,
Mar 01, 2023 Mar 01, 2023

I'm trying to use the "Send for Shared Review" option under "File" to share files using my internal server. When I click the check box to send an email and proceed using the "email" button it *looks* like it works, but I don't receive the email (I used a couple of my own addresses to test it out). I have my email address in the General Settings under Project Info, so it shouldn't be because of that. Any ideas? Thanks in advance!

526
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 01, 2023 Mar 01, 2023

That option is meant to be used with the Captivate Reviewer app. It is an AIR application, which means that it is based on Flash technology. Do you have Reviewer installed?

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 01, 2023 Mar 01, 2023

Thank you, yes I got my employer's tech support to help me install Reviewer and Air SDK today.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 01, 2023 Mar 01, 2023
LATEST

*Sorry, I should have said they installed it earlier today before I tried using the feature. I'm still having the issue.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources