Several bugs around Shape Editing Tools in Property Panel

Forum|Forum|5 years ago
January 20, 2021
1 reply
387 views

Hi All,

in the Adobe 2019 release I am experiencing several bugs in the property panel.

- sometimes the 'character' option does not show up for existing shapes with text. Here, the workaround that works for me is to add a new shape, write text into it, and then the option will re-occur.

- now also the 'color' option for shapes disappeared. I did not find a solution for this one.

It seems that there are some bugs or conflicts in the property panel. It's quite bothersome to produce content while spending time on trying to find solutions for software issues. Does anybody know a fix for this, or is this being addressed by Adobe?

Best

Martin

Editing

This topic has been closed for replies.

Lilybiri

Legend

Complaining twice is only frustrating for those who want to offer help.

You didn't mention that you are on a Mac, nor which exact version you use. Lucky for me you mentioned the OS in the other complaint.

Sorry, but as a Win user, I feel incompetent to help. Crossing my fingers that a helpful Mac user will pop in.

M

martinh12820196Author

Participating Frequently

Thank you for your replay and I understand what you mean, and it isn't my intention to have people look at the same issue twice.

But please consider that the other thread I posted in is initially from 2014. From the content there it appears as if this is an error that keeps many people from working with the software efficiently and that persisted along several versions of the software and also across different OS systems.

- My intention in the old post was to clarify why this is not an inidividual issue.

- In this post, my intention is to show that there is a pattern of related errors, hopefully helping people find a full solution instead of having to work on finding workarounds as it seems to have been the case since 2014.

Thanks for the hint with the OS, I will edit the post to clarify.

M

martinh12820196Author

Participating Frequently

Resetting Preferences is not only required often in Captivate, but in many Adobe applications. Reason is clearly explained by Rod.

Some customisation can be lost after that workflow, like custom workspaces and switch to Expert UI instead of Newbie UI. Some of those settings can be recovered as explained in this older blog post, which is still valid for the present version:

http://blog.lilybiri.com/cativate-8-dot-0-1-install-keep-your-customisation

Thanks for clarifying both of you Rod and Lilybiri, that's very helpful!

Unfortunately resetting the Preferences did not resolve the problem either.

So far an update has helped in the short term only (may not necessarily because of the update but because of re-installation), the other solutions had no impact. A computer restart didn't change anything as well, nor trying to create new projects or objects.

I have experienced some other software slowing down since my last Mac OS update, may be there is a connection, but at this stage I can only guess.

Adobe support is a disaster to say the least. Early afternoon European time / morning US time, after asking for my problem the chatbot tells me they are closed. When I answer "Are you kidding me?" in the chat box, then suddenly someone is available, who then transfers me to someone who then is not available and so on. They basically outsource their job to you who help here in the community, which is a shame.

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