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M
Melissa Maurath5E07
New Participant
September 26, 2022
Question

Some ecourses not marking complete for Chrome Users (SCORM 1.2)

  • September 26, 2022
  • 1 reply
  • 437 views

Hello there,

 

I have a Captivate compliance course that is marking "complete" for most of my test-user population, however, not for others - specifically a Chrome user. There is not a quiz in this ecourse, so I used the "incomplete->complete" settings, with completion set to 80% Slide Views. The LMS being used is SAP SuccessFactors. The several other users did not have any issues.

 

I've also tested this in SCORM Cloud and received no parser warnings, and "Congratulations, your manifest looks great!" - I'm not sure if I should be looking for additional information on possible errors or red flags with the zip file.

 

I do have some buttons and click boxes, but I don't believe there is not a lot of space left at the end of those slides to cause completion issues. I also have an Exit button at the end of my course, which exits the ecourse, and I believe closes the LMS. Could this be the issue?

 

I've included my publish settings below. 

 

 

Any help with this would be greatly appreciated! Thanks in advance for your help!

 

Melissa

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Brainiac
September 26, 2022

Some LMSs don't act always corrrectly if you don't have any score. Is the click on the Exit button mandatory? If yes, just put a score to it, and require that score as passing score.

M
Melissa Maurath5E07Author
New Participant
September 26, 2022

It's not mandatory, it's just to let the user know they have reached the end of the course. I can try this! I also read somewhere that the action of exiting of the course could also be causing a problem. Would adding the point value to button resolve this issue, or should I remove it completely, and have the user exit the browser on their own?

 

Thanks anyway! This is helpful!

RodWard
RodWard
Community Expert
September 27, 2022

Using the Exit button is better.  On reaching the Quiz Results slide (or whatever other slide says they have reached the end of the module) many users just close the browser.  However, doing so may not result in data being sent to the LMS to complete the session.

 

If only this one user seems to be experiencing an issue with completion, I would be looking more closely at what that user is doing on reaching the end of the course.  Set up a screen share session if necessary and watch exactly what they do.

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