Participating Frequently

Question

Stuck on Loading... screen -- Forever

Forum|Forum|15 years ago
October 27, 2010
17 replies
49276 views

We have a number of SCORM 1.2 courses published from Captivate 5 that are getting stuck on the grey Loading.. screen.

What is odd about this is that the course launches fine on initial launch.

If you then close after a couple of pages and relaunch, bookmarking works fine; it opens to the correct page.

If you complete the course and close, The content is marked as completed in the LMS.

IF you then relaunch, it takes you to the final page, which has a button to allow you to retake. That button works correctly and navigates to page 1.

If you then navigate a few pages in, close the course and attempt to relaunch, it always hangs at the Loading... page.

Any ideas?

Thank you,

Michael

This topic has been closed for replies.

T

TedWDF

Participating Frequently

HI I've run into this to using GeoLearning 5.0. What I ended up doing was:

1. In the LMS customization settings: Check the box: Never Send Resume Data. (Captivate Edit - Preferences - Reporting - ...)

2. On your last slide - place a button that will link the learner to the first slide, something like "Restart".

When they retake the course it will automatically direct them to the last slide visited, if they completed the course previously this would be the last slide. They then click the restart button to access slide 1.

Kind of kludgie I admit, but it works.

Good luck.

S

SaraBNYM

New Participant

Hi. Initially my group had run into the loading issue where the Captivate file would only load to a certain percent than stop. Once the fix was applied, we no longer had this issue.

We are now experiencing another issue, however. Whenever our users are attempting to complete the course, they are receiving a "time out" message that closes the Captivate course window. This continues to occur every time they try to complete the course.

Has anyone else run into this problem? Any solutions to this?

Thanks,

Sara

LoadingForever

Known Participant

With the Captivate fix in place, we are still seeing the same loading freeze issue. It does not have an effect on all users, but some users are still running into this issue.

Has anyone else been experiencing this even though they have applied the fix to the project?

Thanks,

Sara

Hi Sara,

For me, the version 5 hotfix did not seem to fix the loading issue when publishing SCORM 1.2 material.

still....... loading........ forever.......

AndyKingInOC

Brainiac

this start happening for us recently as well. Seems to be intermittent so I'm not sure what steps learners are taking. I've only had 2 reports from learners, and I've had it happen to myself (start activity, exit, go back, stuck on loading screen). But 3 reports from 50'ish learners...

We're about to roll out to a much larger audience so the aforementioned fix being published would be nice, sooner rather than later.

D

DrLiz___

New Participant

To get the hotfix, send an email to Jayashree Pandeya: jpandeya AT adobe DOT com. It may take him a day or two to respond. The hotfix he sent me seems to have fixed the loading issue, although I've only tested it on a few courses with a few users. My setup is Captivate 5.5, Taleo/Learn.com, SCORM 1.2.

RodWard

Adobe Expert

I'd have to agree with others here that if there IS a fix or patch for this issue then Jayashree or Adobe..it doesn't matter who..but someone needs to put up a blog post with a download link so that everyone can use it. It makes no sense that we need to beg for something like this.

J

JPCaptivate

Inspiring

Hi,

We are working on doing a blog post on this issue.

-Jayashree

J

joetheyeti

Inspiring

We have a critical launch of a project delayed by this issue. Adobe is not forthcoming with this hotfix. Would anyone be willing to share it with me or post it somewhere?

joetheyeti@earthlink.net

J

joetheyeti

Inspiring

Never mind. I got it from Adobe. I do think it should be posted somewhere though.

LoadingForever

Known Participant

Hi All,

I received a hotfix for version 5 that did not work. I wanted to let you know that I was able to resolve this issue by using the SCORM 2004 API rather than the SCORM 1.2 API. If your LMS supports SCORM 2004, give this a try.

To use the SCORM 2004 API:

Open Publish Preferences > Quiz > Reporting
Click Enable Reporting box
Select Standard: SCORM
Click the Manifest button
Select Scorm Version: SCORM 2004

Keep in mind that much of the SCORM communication is different between versions 1.2 and 2004. If you are using a custom publish template, or have modified your standard.js file, you may need to make modification to these files for them to work.

A

Anonymous

The best practives that our LMS support from Taleo/Learns recommends that we use Scorm 1.2.

Whats the difference between 1.2 and 2004?

L

lecutas

Participating Frequently

Strangely enough I published the course today in SCORM 2004, Flash 10, and

it had mixed results. Seemed to work OK on second access after course

completion if the course was opened from the LMS search box albeit a little

adhoc (sometimes worked sometimes didn't) but at first refused to work

properly from the learners records page, then worked intermittently. This

is all very undesireable for a very expensive software package which on the

face of it seems to be incompatible with the majority of LMSs. For good

news however see JPCaptivate post above.

I don't see that the update link in the help menu is of much use either

since every time I use it, I'm told the update server is down. I've never

managed to access it yet.

Lecutas.

A

Anonymous

I have the same issue as stated in the original post.

I am using Captivate 5 and my LMS is Taleo/Learn.com . My course is published with SCORM 1.2. and this happens to me too

" If you then navigate a few pages in, close the course and attempt to relaunch, it always hangs at the Loading... page" .

Is there a hotfix for Captivate 5? Please help me!

A

Anonymous

I've emailed jpandeya@adobe.com however, I have no idea when I will receive a response. Why isn't this hotfix available for download?

A

Anonymous

Hello everyone,

The hotfix for this issues appears to work really well! I am using Captivate 5.5. Once the hotfix is installed, your Captivate projects need to be re-published, and then re-uploaded to the LMS and then it works fine. We've tested lots of combinations of passing or failing and then resuming the course, and there is now no problem of the screen stuck on loading, it loads up fine and resumes from the correct place.

Thank you for Jayashree for giving me the opportunity to test the hotfix. I hope this solves the problem for others on here too.

many thanks,

Loraine

A

Anonymous

I have had several issues in getting my simple Security Awareness Course to work just as I had it working on our Intranet, to work effectively within Skillport LMS.

A combination of Adobe Captivate (I have 5.5) and Skillsoft unwillingless to offer suggestions.

One of the isues was this Loading ... Screen thing. Maybe the hotfix is now the answer, but I didn't have that back in December but by trial and error and a lot of wasted time I resolved it.

What I found was that it was a widget. I had included a "Next" widget on all of my slides - 70 slides. When I tested a different project without the widget - no problem.

So I deleted all the widgets (or so I thought) and republished the original course. Still the same problem. eventually after a lot of effort I found 1 remaining widget behind a text box - removed it and all good.

My course is finally published to the Skillport LMS but only at the expense of changing content as well as the Captivate project - and a lot of frustration.

LoadingForever

Known Participant

I haven't been able to determine if the fix works. I have Captivate 5, and the fix is designed only for version 5.5.

A

Anonymous

I am experiencing the same issue and the course was built in Captivate 5.5. This thread has been very useful to me in highlighting that this only occurs if a user fails the quiz and then retakes the module. If a user passes then they are able to reload successfully.

Update: Correction, it is also happening if a user passes the quiz also.

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