Text is Invisible Until I Click the Text Box. Why?

[sagem15836397]

Hello Everyone,

Every time I open a project that I'm working on, the text is not there.  This happens on every slide, throughout the entire project.  As soon as I click on where the text should be, it appears.  I can see the text in the filmstrip.  The also happens when my colleague opens the same project.  If I preview the project without clicking on every text box, the boxes are blank.  Anyone know why this would happen?  

[Lilybiri]

Which version are you using, exact number, please?

Can you clear the cache? Maybe clean Preferences as well.

[sagem15836397]

Hi Lilybiri,

I'm working in Captivate 2017 version 10.0.0.192.  I haven't tried clearing the cache or preferences yet.  I'm concerned about deleting things that I need.  Any advice?  And since this is happening on my colleague's computer, too, is it a cache/preferences problem for her as well?

[Lilybiri]

First time I see this problem popping up for CP2017. When you say 'text box', do you mean a text caption, a text entry box or a shape used as text container? Which theme do you use? Is this a responsive project or a normal project? Are you on Windows or Mac?

[sagem15836397]

It is for any type of box that accepts text - buttons, shapes, text captions.  This is a normal project that I'm creating in Windows.  We created our own theme that uses Raleway font, a font package that we had to install.  

The thing is that this only started to happen once the file got to be big.  As a shell, with little media in it, it works fine.

[Lilybiri]

Was the custom theme created for this version of Captivate?  That could be one of the reasons. I don't know the font, suspect it is not a Typekit font? Captivate is sensitive to 'corrupt' fonts, I do not claim at all that this font is corrupt but we did see a lot of issues with fonts in the past.  Does it happen when you replace that font in one object style by a webfont? It wouldn't take too much time just for testing to edit one object style.

[sagem15836397]

I just replaced all of the font with Arial.  It is still happening.

[sagem15836397]

My colleague cleared her Captivate cache and that did not work, either.

[Lilybiri]

A theme is more than just object styles of course. Was this a custom theme created in 2017? Win or Mac?

[sagem15836397]

This was created in 2017, in Windows.

[Lilybiri]

I'm out of ideas, never had that problem but I did see it appear sometimes for previous versions. Sorry not to be of help.

[sagem15836397]

I appreciate your help and time!

[edmondn83194832]

Hi there,

Did you solve your problem?  i'm having same issue, same captivate version.