trouble when migrated to new LMS

[shad.barr]

Just want to start by saying I do not create the elearnings. we have vendors do them, I just make tweaks when needed. I have a captivate file that is published as scorm 1.2. when uploaded to our new LMS it comes back with "error on line 12 at column 20: StartTag: invalid element name ". this is an older elearning that we had created in 2015. Not sure if that has anything to do with it. 

As a secondary problem when I tried to preview the file in the SCORM cloud it comes back with check your internet connection error message. 

[Lilybiri]

Was it SWF or HTML output? Did you try to upload to SCORM Cloud to check if the problem is with the course or with the LMS?

[shad.barr]

it is published as an HTML output.

I have tried to upload to the SCORM cloud but it gives me an error message "check internet connection" when I tried to upload.