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/t5/captivate-discussions/unable-to-open-file-in-captivate-2019/td-p/12461618
Oct 20, 2021
Oct 20, 2021
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Hiya, I was sent a captivate file via we transfer, I have downloaded it and tried to open after extract all and it won't open up, I keep getting an error message, can anyone help me with the problem?
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2 Correct answers
Community Expert
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Oct 20, 2021
Oct 20, 2021
That error message is not relevant because it appears for many types of errors.
Here are some possibilities:
- You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
- You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
- Less possible: the file was not closed on the original system before sending it.
Community Expert
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Oct 20, 2021
Oct 20, 2021
You're welcome
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Community Expert
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/t5/captivate-discussions/unable-to-open-file-in-captivate-2019/m-p/12461642#M294163
Oct 20, 2021
Oct 20, 2021
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That error message is not relevant because it appears for many types of errors.
Here are some possibilities:
- You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
- You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
- Less possible: the file was not closed on the original system before sending it.
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jaynen60218559
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/t5/captivate-discussions/unable-to-open-file-in-captivate-2019/m-p/12461878#M294169
Oct 20, 2021
Oct 20, 2021
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Thank you for the information, I will take this to our IT
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/t5/captivate-discussions/unable-to-open-file-in-captivate-2019/m-p/12462006#M294173
Oct 20, 2021
Oct 20, 2021
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You're welcome
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