Skip to main content
J
jaynen60218559
Participant
October 20, 2021
Answered

Unable to open file in Captivate 2019

  • October 20, 2021
  • 2 replies
  • 454 views

Hiya, I was sent a captivate file via we transfer, I have downloaded it and tried to open after extract all and it won't open up, I keep getting an error message, can anyone help me with the problem?

    This topic has been closed for replies.
    Correct answer Lilybiri

    You're welcome

    2 replies

    J
    jaynen60218559Author
    Participant
    October 20, 2021

    Thank you for the information, I will take this to our IT

    Lilybiri
    LilybiriCorrect answer
    Legend
    October 20, 2021

    You're welcome

      Lilybiri
      Lilybiri
      Legend
      October 20, 2021

      That error message is not relevant because it appears for many types of errors.

      Here are some possibilities:

      • You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
      • You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
      • Less possible: the file was not closed on the original system before sending it.
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices